I ordered three items a week ago, by post, and items were received yesterday, so pretty quick, but the plastic envelope was damaged in three places as if someone had cut into it with a knife to see if anything valuable could be taken out. However, all three items were still there, but the throw was the wrong colour and slippers were a size too small! Will ask for a refund for these two items, but I am not too optimistic when it will be sent out. Will keep the handkerchiefs, but because they are priced below £15, I assume Coopers will charge nearly £5 for delivery and in addition to paying Hermes for the returned items, a dozen hanchies will have cost me near £20! Waste of time and money. The next catalogue will go into the bin!