I register online through the Copart app due to Covid, in order to pay for my vehicle and take it home. Drive to Copart to pick up my car, I registered online at the Copart Kisok at about 2;15pm. I receive a text after waiting in the parking lot for close to 2 hours, only to be told that I didn't register before 2 pm, therefore they could not give me my car. It is just excuse after excuse followed by "Sorry, but we cannot help you today, you need to come back tomorrow". If I treated customers as poorly as the Copart staff, I would not have a job. This is the first and last time I buy anything from this pathetic excuse of a company.