Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 574 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Hit a deer and my car was towed to copart where they stole numerous things out of it, tossed all my things in the trunk, stole the light bar from the roof of my car’ then’ took a picture of it and claimed it wasn’t on my car when they got it! Wow, nothing but a bunch of theives BEWARE”

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Posted 2 days ago

“Very disorganized to say the least!”

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Posted 4 days ago

“Dealing with Copart via USAA. A guy used my car to stop his truck because his "buddy" hopped off his seat. Car was totaled USAA has Copart involved. 30 days later I'm still waiting for an email from them with instructions on how to provide them necessary paperwork.”

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Posted 1 week ago

“Same as all the other reviews these guys are professional scam artists, auctions are not accurate or legit half the time and their auto renewal membership fee is theft by deception, it's not an option that opt in on but have to opt out if you know it exists ahead of time because they will pull it out of your account and not reimburse. They need to shut down with a class action lawsuit”

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Posted 1 week ago

“Poor customer service!!!..... If they won't remove reoccurring billing on a credit card when the person NEVER USED their site, imagine the problems you will have with them on other matters! .....Oh and I tried to cancel the day the reoccurring billing for the next year was posted.”

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Posted 1 week ago

“We bid on a crown line boat and wone. Out the door it was around $3850. We got there and found out that it had been backed against a wall and the drive had been stolen off of it. The manager was called and we refused acceptance of the unit. He agreed that there was an issue and we requested a refund. He’s now saying no I’m only gonna give you 20% of what you paid. He’s trying to cover up for the fact that he has a serious theft problem with his new employees. I found this out after consulting a few that I know I’ve contacted corporate and hoping to get satisfaction. If not small claims court, and they can pay $400 an hour for their attorney to come fight it. They’re gonna lose as I have pictures of the unit qt pickup and the lot add showing the drive was on the boat at the time of the bid.”

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Posted 2 weeks ago

“Terrible business practice.... I was a member of copart and was signed up for automatic member renewal services....Today they withdrew the money for automatic renewal and I have decided to cancel the membership all together but they refuse to refund the membership money because it was auto renewed.....”

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Posted 2 weeks ago

“This company basically stole my van from me. They are so disorganized that no one can help. I don’t know what else to do. But everything with this company is wrong. Worst customer service I’ve ever experienced after my truck was towed here. I’ve been dealing with it for weeks trying to get it sold to them with no results. Every time I call, nothing is done no matter what I do so basically they’ve stolen the van for me.”

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Posted 3 weeks ago

“Copart auctions are without a dout the most professional organization has ever done business with. One of the experiences I had was with the office managers in Tanner Alabama her name was Makyla after my third call she answered the phone I told her my situation I had bought a pontoon boat without a trailer and I needed the measurements in order to know what trailer to bring in order to pick it up. Even though they are not required to provide the service someone out to get the measurements so I could make sure I took the right trailer. She did this joyfully with a good attitude, and it was much appreciated. This is my first experience, buying online auctions 76 years old. Trust me I need all the help I can get. Good attitude and customer service in most industries are a thing of the past is so refreshing to do business with the company willing to help you and not try to make you feel incompetent.Makylla you get 5 stars in my book. I look forward to meeting Makyla in Pearson so I can thank her in person hn I pick up my purchase today.”

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Posted 1 month ago

“This company is a scam. I was on an auction page and tried to swipe out of the app but accidentally pressed a button saying bid now and actually won even though I didn’t want the car. When I spoke to someone at the office and explained the mistake I was told I have to pay a $600 fee to cancel the bid so they can relist it. This company is a straight scam”

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Posted 1 month ago

“What an asinine company to do business with! My car was in a collision and was eventually towed to Copart by the other driver's insurance company, Mendota (to save money on storage fees while waiting for the claims adjuster). Copart removed the license plates from my car and did not reattach them, nor did they give the plates to the tow driver taking my car to the body shop. When I asked the woman at Copart why they removed the plates, I was told "we have to remove everything to take photos of the vehicle". Really??? I called Copart to advise my daughter would be picking up the plates and asked if they would be ready by a certain time. The woman I spoke with was very evasive, stating she didn't work in the yard and basically had no idea where the plates were and that someone would have to find them; but apparently not her. What a poorly ran company. If it's Copart's policy to remove car tags, they should be responsible enough to ensure the plates are reattached or at the very least, give them to the person or driver picking up the vehicle.”

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Posted 1 month ago

“I have open case court with Copart this people still all what y have y car. If any one have same problem with me I love be contacted. Dont let any thing u car employees still every thing Logan Kilbride general manager he promised going pay us back what we lost. And end story never give us 1 cent now in court with hem”

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Posted 1 month ago

“This company's policies is almost scams.The Processing Fee is around 30% and when customers requiring withdrawal deposit they denied and hold that money with staying degrade the membership. I think this company is HORRIBLE company.”

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Posted 1 month ago

“Just a BIG SCAM...take your $100 registration fee and then NOTHING.. Those people on YouTube are scammers too giving Copart a Thumbs Up... IT'S A BIG Thumbs Down and MINUS 5 STARS”

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Posted 1 month ago

“UNABLE TO BID ON ANYTHING UNLESS YOU HAVE A BUISNESS LICENSE OR HIRE A BROKER. VERY DISAPOINTING I DID NOT KNOW THIS BEFOREHAND AND JUST WASTED $100 BUCKD THAT THEY REFUSE TO REFUND. BEWARE OF THE MONOPOLY HERE AND EVERYONE HAVING THEIR HAND OUT.”

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Posted 1 month ago

“Terrible location. False adertisement . Purchased a vehicle with a clean title and received salvage.”

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Posted 1 month ago

“This company is a scam they collect your membership money block the account and keep asking one business day l, to solve the problem and never happen, Taking them to a small claims in court.”

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Posted 1 month ago

“I’ve bought about a dozen cars from Copart half of them had errors in the description four of the cars that I’ve bought and had the wrong odometer reading in the ad and two of the cars had severe hail damage that was not disclosed nor visible in the pictures they’re standing right in front of the car. Why can’t they write down that it had hail damage and of course they won’t do anything about it because their policy only takes care of them and screws the customer, I would avoid them at all cost. I’ve done business with them for years and I’ve just gotten screwed over and over again. I don’t know why I’ve put up with it but I’m not anymore.”

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Posted 1 month ago

“I’ve been buying and selling vehicles through Copart for about three months now, and it’s been a frustrating experience. They’ve repeatedly provided inaccurate information about the vehicles. For example, I purchased a vehicle listed as having a clean title, only to find out it came with a salvage certificate. When I raised the issue, their response was simply, “Sorry, we messed up, but there’s nothing we can do.” To make matters worse, they sold me a vehicle with a lien on it, and now I can’t even sell it at another Copart location.”

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Posted 2 months ago

“Biggest crooks on planet Earth.Customer service is zero.I bought a car that they can't even find at lot#143 in Louisville.11 days they keep telling me they can't find it.Moneys tied up .They won't even talk about refunding it.I have had a lot of trouble trying to deal with them If you absolutely have to buy from Copart make it your last choice and never in Louisville”

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Posted 3 months ago

Copart is rated 2.3 based on 574 reviews