Copart Reviews

Name: Copart
Rating: 2.35

2.4 Rating 556 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.4

Based on 556 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“New account setup - Called for help and was helped by very professional lady, got all sorted within 10 mins - Thanks very much Aaliyah, much appreciated”

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Posted 2 weeks ago

“I took my 80 year old mother to copart to turn in her title and a little paperwork for her totaled vehicle through her insurance. The lady that helped us was great and they even let her use the restroom so she wouldn't have to use the portable potty. Everything took about 30 minutes. They organized the people in the lobby. Called out twice for people needing personal belongings retrieved. I thought they were great.”

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Posted 5 months ago

“This review is for the excellent service that I received today from you customer service agent, named Deja Johnson. I have been trying to get a tag issue corrected through my father's insurance company working with the claims adjuster and have not been able for more almost 6 weeks, and in less than 20 minutes it has been resolved through Co Part and have no doubt that this will make my 92 year old father so happy. He has been paying his insurance premium for a car that he no longer has that was deemed totaled, but cannot get his tags to turn into the DMV here in MD. She was very kind, efficient and thorough and explained everything and steps as to how she will make this happen! I'm not sure if you have employee of the month or at least a gift card...you need to hire more Deja's! She said that her GM's name is: Ryan Alequin - FYI, you have a keeper...give her a raise!”

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Posted 6 months ago

“Title Clerk, Nicole Taft is so quick to respond and professional. I am always thankful for such customer service. Thank you Nicole!!”

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Posted 1 year ago

“Called to see how to obtain personal items left in vehicle after towing. Frances @ Lincoln, Ne location was awesome. Not only on the phone but in person at the location. I’m vehicle was retrieved, I was able to obtain my items and I was out the door. Frances was polite, positive, and helpful, all while multitasking like crazy. She deserves a raise!!😊. Mark”

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Posted 1 year ago

“I HAVE BEEN RESEARCING A TITLE FOR OVER 4 MONTHS SPEAKING TO AT LEAST 3-4 DIFFERENT REPS AND HAVE BEEN GETTING NOWHERE, FUSTRATION HAS BEEN BUILDING BUT FINALLY AFTER SPEAKING TO MICHELLE MORENO A COPART REP, ON 6/10/22 SHE ASSURED ME THAT SHE WILL GET THIS MATTER HANDLED FOR ME, EVEN THOUGH I AM STILL WAITING SHE MADE ME FEEL AS IF SHE REALLY UNDERSTOOD ME AND WOULD TAKE CARE OF THIS. SHE GAVE HER DIRECT CONTACT INFORMATION SHE ASKED ME TO GIVE HER A FEW MORE WEEKS.”

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Posted 1 year ago

“I was impressed with manner in which the staff was able to accommodate a client who spoke very little English. They were able to get a Spanish translator on the line to make the transaction successful.”

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Posted 1 year ago

“Lucy Whinnett James at Copart made my experience great. I had a couple of issues at Bristol but she sorted it all out and always rang / emailed me! I will use Copart again purely because she redeemed the company. She’s an asset to copart. Thank you Lucy. Paul”

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Posted 2 years ago

“Great experience”

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Posted 2 years ago

“All the bad reviews that I have read are from people that have absolutely no idea how the process works. You must be hands on meaning it's your responsibility to view the car and make sure it's something you will be comfortable purchasing. Great service! If you dont know what your doing...please stay away! It's not something that provides a mystical service for you to purchase a vehicle way below retail. These are totalled insurance cars that are going to need WAY more work then a picture will tell you!”

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Posted 2 years ago

“Wry professional and organized.”

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Posted 2 years ago

“All our cars fromTlusa copart, good deal, good experience, we are family of six,we buy cars from copart only.”

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Posted 2 years ago

“Great experience so far.”

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Posted 2 years ago

“The new copart app makes it so easy to view and operate.”

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Posted 2 years ago

“Cashiers were very friendly and professional”

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Posted 2 years ago

“Excellent place to save money and buy vehicles u have to look at pics and read everything clearly on description have bout four since been customer with Copart in a year and have had good luck on each one even one that said was a no run or drive runs and drives great workers in office and loader as well have had excellent experiences with them will continue to be a customer fees are higher then some but understandable thank u Copart”

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Posted 2 years ago

“Excellent service and staff!”

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Posted 2 years ago

“good place to buy cars. very good customer service”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“I made a good deal on the last pickup I bought but your fees are too high for cheaper items. I don't bid ,fees are more than the item is worth. Fred”

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Posted 2 years ago

Copart is rated 2.4 based on 556 reviews