Copart Reviews

Name: Copart
Rating: 2.35

2.4 Rating 556 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.4

Based on 556 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it east to use.My car was delivered very quickly 2 days after I paid. The drive was friendly and the lady I talked to in the office was very helpful and friendly. She answered all my questions.”

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Posted 2 years ago

“I got a great deal on a motorcycle that would have been triple the price if it not for being a insurance sale. Please read all of the information before you decided to become a member and bid on the vehicles, some states don’t allow non broker bidding, so you have to pay for a broker as well as bidding fees. So that being said do your research and be sure you understand what you are getting into. I won a Very nice CVO Harley that only needed some work to get it on the road.”

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Posted 2 years ago

“Great services!”

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Posted 2 years ago

“I had a good experience for the most part. The only issue I found myself having was getting them to answer my calls or to get a call back from them. But the employees where all very helpful and respectful.”

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Posted 2 years ago

“I made a mistake buying a trailer that I didnt want.Copart pgh south made it easy to relist it and it got resold and I broke even.thanks .more pictures of the damaged areas would be helpful,I might even bid more if there's no questionable areas.”

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Posted 2 years ago

“Was good service”

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Posted 2 years ago

“New web site needs work. Days of auctions don't match neither do amounts bid. First page may say 3days 0 hours when second page says future. Annoying at best. Also date of sale was best not 3 Days 3 hours as it is now. Red letters hard to read.”

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Posted 2 years ago

“Si me han tratado muy bien”

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Posted 2 years ago

“I'm doing this review for a particular Copart location(Lexington West, KY) although I also like several other locations as well(Columbus, Oh). I see on here that a lot of people are not happy with various aspects of Copart corporation. I totally agree with these. I think the problems can be summed up and are a result of a company getting way to big. Once a company gets so big they beginning taking over and eliminate most competition so it becomes like communism. If they don't have much to compete against they begin to care less for their customers. This is the state of Copart. I'm actively looking for other venues to buy from because I also have gotten tired of Copart's high fees, some horribly run locations(long lines, mean people, poor loading, etc.). But I would like to give a shout out to some of their more brighter stars. There are locations where everyone is just super nice and helpful and efficient. One of these is Lexington West in Kentucky. I've been to many down in Georgia, North Carolina, Ohio and Kentucky. Louisville(KY) is the worst I came across. Waited half a day to get loaded and found out later they didn't even fill the title out correctly from what I understand this is normal for them. Luckily I had the nice people here in Lexington to help!”

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Posted 2 years ago

“Like doing business with copart.”

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Posted 2 years ago

“I had a overall good experienced, I was surprised some cars take months to view, with title problems. Fees are high, but that appears to be american capitalism, super high all the time”

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Posted 2 years ago

“The girls in the office were very helpful and nice. But i thought the fees were over the top by far”

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Posted 2 years ago

“Lots to choose from but fees are on the high side for the more expensive vehicles”

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Posted 2 years ago

“quick in and out”

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Posted 2 years ago

“SOMETIMES THE LOADERS ARE BACKED UP TOO MUCH AND YOUR APPOINTMENTS ALTHOUGH BETTER THAN THE PAST ARE HARD TO NAVIGATE ON YOUR WEB SITE.. OTHERWISE THE SERVICE IS VASTLY IMPROVED OVER THE PAST. THANK YOU FOR ASKING FOR OUR INPUT. SINCERELY BUYER #558772”

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Posted 2 years ago

“Thank you for your customer service going through my insurance released vehicle and sending my items home for me. Nicky- you were great to work with and so very helpful!”