Not even sure where to start. We have been buying as premium buyers from Copart for years. After they put their COVID precautions into practice, you could no longer drive your vehicle out, it has to be forked. We bought two trucks and several SUVS from Dallas/Houston Texas. The 2016 truck that we bought, dented driveshaft due to inexperienced forklift operator. Second truck, broken brake line due to forklift operator. To make matters worse, a 2018 truck that we bought had a very high dollar drop down hitch in the pictures, when we went to pick the truck up, it was gone. Along with the floor mats, books and extra keys to many of the trucks we buy. When you draw this to Coparts attention, they will not own up to their actions. I HIGHLY recommend you just buy from IAAI. I have had far better success with them than Copart, because I don't seem to have these issues when buying from IAAI instead. I have written emails and called until I am blue in the face with Copart and seem to get nowhere. They did send me a replacement key to one of our truck recently but that is as good as it gets. Very dishonest, will cause your hair to turn grey a lot faster.