Anonymous
Copart UK Auction Listed car with "normal wear+tear" "minor dents, scratches" as a £100 fee paying member ,days before I pre-bid £7200- Mng., staff aware of my high bid, as cond.known "non-runner" ,but did not contact to warn me as Member ! -2019 Nıssan Q 1.5cDi 83K miles.Excluded from virtual Online auction 11/05 on the day *watched from Start to Finish- so Dashboard not shown "fault lights on ,non-runner" as later emailed to me "normally shown online",Copart Terms & Cond..stipulate "All Bids are Binding" Next day 12th 3am checked ,no "Won" on dashboard info.Tue.phoned,told "Pay £700- to re-auction".or full price £8096- incl del. When Asked for delivery,price quoted without mention of VAT £278-,cheaper to use others. Delivered late, 16days later ,non-runner ,"sad driver" dumped on pavement instead of to driveway. Steering locked,electronic handbrake ,3 people ,3 back-breaking hours ,raised on trolley jack to push it in. Complained ,given 10% refund £27- I do not accept considering "Major engine fault" Complaints Procedures explained. Shell of this car Needs engine £2000+ bill, economis repair !Nissan AQ. Popular SUV but Parts difficult to find , expensive ,not in stock eg.Flywheel £700 + m.deslerd not in stock. Copart Response to foot respair bill ,Negative; "See You in Small Claims Court" Not Recommended for car buying public ! !Huge disappointment. Bitter experience ! Copart admit "Trade Only" should use their auctions ! Terms & Cond. of big co.exclusion of all liability, so law onto themselves as "Not as described" in my case ! Listing should have boldly incl." Does Not Run"Not incl.then unless U paid for "virtual video" -now Listing changed ! The seller paid for "enchantment service",so defects hidden to achieve better auction price !
6 months ago
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