Copart took our vehicle that had been totaled by Allstate. There was no loan on the vehicle and we owned it outright. Copart keeps asking us for more and more information so that we can not be reimbursed by our insurance company. In fact, they have been nothing but rude and hateful. They know that there is not a loan and they have had our totaled car since December 10th. We need reimbursement ASAP and we are struggling. It was first we need you to sign and then we signed the power of attorney and we did. Then send us your title which we did. Now send us a notarized copy of x, y and z. It has been all about going through hoops for this company. I want the car or my money. We need to charge them daily for having our car that they have had access to for parts including a brand new engine. We have received nothing in return for our troubles.