AVOID - COPART LOST MY POSESSIONS AND REFUSE TO ACCEPT RESPONSIBILITY! My insurance sent my car to Copart to be assessed after a not-at-fault incident. When my car was returned to me, my V5C logbook was missing along with my vehicle handbook, service history and my wheel lock nut key. These items were in my vehicle when I handed it over. Additionally, my car was returned in a horrific state, mud-caked on the inside and out, registration plate taped up, graffiti and stickers on the windscreen. I have been in contact with the complaints department TWICE and have been fobbed off both times. Apparently, items "Were returned to my vehicle" (Nothing was in my vehicle when it was returned to me) and then they contradicted themselves saying "There is no evidence to suggest these items were present inside the vehicle when in Copart's care". They are not accepting any responsibility and I am now going to be out of pocket in excess of £100 as I need a new logbook and I need to go to the dealership for them to take a look at my vehicle to get a new wheel lock nut key (which is unique, the code for this is in the documents Copart have lost). Do NOT let your insurance company use Copart for ANY purpose. They do not look after your car and when they lose possessions in your car they will flat our refuse that they have anything to do with it. If you have to use Copart through your insurance, take photo's of EVERYTHING inside of your vehicle as evidence. I will be putting in a serious complaint with my insurance company and taking this as far as I can. The amount of stress, time and money this is now costing me for an incident that wasn't my fault has left me feeling angry and helpless. Disgusting customer service.