Had a Smart car valuation done and was offered £215 based on it's condition. I was upfront about the condition said it's a non-runner and that it has a leaky roof and some dents and based on this they offered the £215 on email and over the phone and I received written confirmation on this. They organised a tow truck to come and take it today on the 16th April where the driver drove over 60 miles and so did I to be onsite to then receive a call from their call centre to say we can only offer you £75 now. I was fuming after driving for 2 hours to be onsite and wasted £60 in fuel to get there. Then after I said no they increased the offer to £100 i still said no out of principle that they should have honoured the £215 which they put in writing. When I spoke to their call centre they said they had the condition down as poor and as i described it so everything was noted. I will never use this company again it sounds like they take broken used cars such as mine and sell them on immediately to other buyers such as yourselves as i've just seen the reviews below. I was under the impression my car was being scrapped and that's what I signed up for but obviously isn't the case. The company and website are a scam try and avoid!!!