WORST COMPANY SERVIVE EVER!! ANYONE WHO READS THIS, PLEASE DO YOURSELF A FAVOUR AND CONSIDER CAREFULLY BEFORE BUYING A VEHICLE FROM COPART AS IT MAY COST YOU A LOT MORE MONEY AND FRUSTRATION THAT IT'S WORTH. I am really upset that I am forced to give them 1 star. Bought a car on auction from their Bristol site on 24//02/2020 and paid online immmediately. I am in Ireland and I tried to contact the Bristol office, to arrange a collection by an Irish transporter, over 100 times and phone never answered and I missed a place on their truck for within the 3 day grace period for collection without charge. 3 emails to Bristol and no reply after over a week. I phoned head office and they put me through to Complaints Department and they said, 'Sorry, we cannot help as we cannot get through to our Bristol office either!. What a response from the Complaints Department! Can I have a Complaints section for their Complaints Department! On my third chat with the Compliants Department, they gave me their email address and asked me to explain everything in an email and they would see what they can do. 3 emails to them and no reply 5 days later. The women in the Phone Switch were the most helpful and they sent an email to the head of Members Services for me but, not surpriisingly, no reply from that department either! Transporter tried Bristol number numerouus times to no avail and then phoned Copart, Chester and they could see my invoice online but now there's £78 storage charges! He told me to pay the storage charges and his driver would go to the Bristol office to collect the car on 03/03/2020. The transporter gets there mid afternoon and gets a number for the collection queue. Each delivery of a car to the collection queue takes so long that my car is not brought from their parking area to the collection area by Copart, Bristol closing time and he is told come back the next morning on 04/03/2020. I check my online account and see that there is another £24 storage charged because they could not bring a car from their parking area to the collection area within 2 hours the previous day! I have no option but to pay as the transporter is there this morning, 04/03/2020 and they wont release the car unless the account is fully paid and it does not matter to them if it's their fault!