The plastic canister of pecan cashew caramel corn opened while in transit from the store/factory to my home. It was a sticky mess, with popcorn all over the inside of the box. I contacted customer service, and the representative stated that he would replace the popcorn, and said that a shipping label would be in the box to return the damaged/opened item. Did I get a used item in the first place?! Is that why it busted open in transit?! I sent the opened one back, without the popcorn that was strewn all over the box. I did not try it, so I can’t tell you if it was fresh or stale. I also bought the cheese popcorn, and it was so salty, that it was inedible; thus, I had to throw that one out. Based on their customer service, how my transaction was handled, and how the cheddar popcorn tasted, I would NOT recommend this company to anyone.