Cort Vehicle Contracts (also know as Car and Van Discount) did not explain or discuss with me during the sales process that the car I was buying was "pre-registered". I had not actually heard of pre-registered vehicles before and so only after the car was delivered faulty did I find out that I am not the registered keeper for the first 11 months. They hid this information in the additional information section (small print) of the quote and contract. My car is registered to a company called Interguide Group. One which I had not been told about or heard of previously. This meant that my insurance was not valid and I had to pay to get it changed. In addition to this, the car arrived 4 weeks later than estimated. To make matters worse, it also did not arrive on the day it was scheduled to be delivered, having taken the day off work. As a result I had to hire a car from an external company to cover the time I was car-less. Car and Van Discount told me that it had been delayed because the pre-delivery checks had not been completed in time. But when I received the car, the pre-delivery check form had been signed off a week previously, in good time for the delivery date. When the car was eventually delivered, it arrived faulty and I am now having to take it to a local dealer to be fixed. I have complained to Car and Van Discount but they fail to accept any responsibility whatsoever for their appalling customer service and dishonesty. My advice would be to avoid this company unless you're looking to buy a faulty car that will be delivered late and isn't registered to you. The fact that they have so many "5 star" reviews should have been a red flag for me at the start. PLEASE AVOID.
4 years ago
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Cort Vehicle Contracts Limited has a 4.7 average rating from 51 reviews

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