Ordered mid-September for costumes to be done by Halloween. Waited 15 business days and didn't get so much as a tracking number so I emailed them and they said it would ship in five business days. A week before Halloween they admitted it hadn't left the warehouse yet wouldn't arrive so I told them to cancel it and they said they would refund me. They have now sent me 2 costumes from my cancelled order, are sticking me with the 27 dollars in import fees and won't refund the other half of my money unless I ship back the costumes they shouldn't have sent me in the first place. Absolutely horrible service, do not shop here.