If I could give this company zero stars I could since they use Innovel Solutions for their delivery. Firstly, they never came in the allotted time frame. 15 minutes after the time frame I received a delivery confirmation email saying it was delivered and it was not. The delivery receipt and the email showed a blurred out picture of nothing and a scribble of a line for a signature. I left my house and came back to them leaving a yellow sticky note that they were there but no time frame to come back or number to call. When I called customer services about this they confirmed the bad email and picture and said they would get back to me to let me know where my couch is. 4 days later, no call back and no couch. I called Costco about this 3 days ago and no call back from them either. When I called for an update from Innovel they pretended like I had a bad connection and HUNG UP ON ME.