“It makes me unhappy because I can't buy prime ribeye steaks from them because they cut the Cap off them and sell it separately. Other objections I have is they have standard brands that they have them make cheaper and sell it with the same label it getting worse over the years.”
“I am a Costco Customer and belong to Costco 32 years and ordered tires more than 10 times this time they did it. They’re making me wait so long for weeks. Where at BJ’s I could get the same tires in two days. Come on Costco what’s wrong with you? I hope other people see this and don’t buy ties go to Bj’s”
“Very bad service. Rude people I was about to spend $300 using my brother's card They didn't let me use it. so I went somewhere else to buy what I need. What is a different for me to use it My brother is supposed to be there. They lost the sales . I went somewhere else.”
“Review for Costco #1004 – 1709 Automation Pkwy, San Jose, CA
I’ve had multiple poor customer service experiences at this location, specifically involving a clerk named Nayely. Most recently, I attempted to return an unopened item and clearly requested that the refund be placed on a Costco Shop Card. Despite my request, Nayely processed the return to a bank card I told her was not functioning. When I brought it up immediately, she involved a supervisor, but I was told it was too late to reverse the transaction.
This is not the first time Nayely has been careless during a return. She rarely takes accountability for mistakes and consistently refuses to accommodate simple requests like issuing a refund to a Shop Card. It’s disappointing and frustrating to deal with someone who lacks attention to detail and dismisses customer concerns.
Because of these repeated issues, I now try to avoid being helped by Nayely altogether, which is unfortunate because it affects how I feel about shopping at this location overall. I hope management provides additional training or oversight to ensure better service and attentiveness to customer preferences.”
“It’s impossible to order something online. Went to the store and they weren’t able to login themselves. Called for customer support and nobody was able to assist with the order. I applied for membership and credit card exclusively to order my flooring since they are available only online. What a waste.”
“I simply tried to figure out when an item would be restocked. They stated, that if they knew when something would be restocked that it would be unfair to the customer. Floored at the lack of response. When I asked for their corporate office....they sent me a page where I had to snail mail a letter to them for a simple restocking question. Costco is no longer my favorite store for multiple reasons but this is just another example of their new absurd ways of dealing business with their members.”
“I just saw this lawsuit with Lululemon and thought it was ridiculous! I use to shop at Lucy’s which was unfortunately bought out. I’m assuming because it gave competition to other companies because their stuff was unique. I went to Lululemon and thought their stuff wasn’t unique and they wanted way to much money for their basic designs that have been around forever. Their designs are not unique!!”
“So this is new. They won’t let you in Costco unless you upgrade to executive for $60 if you are there before 10am. Even if there is no one in the store! How stupid. We leave to go somewhere else and they lose business. Make exceptions and figure out your customer service.”
“I love Costco!!! Now Lululemon is sueing them for clothing “Dupes”. Although you can clearly see the difference, it does point out the high quality Costco offers. I hope they don’t stop selling those clothes, as I always buy Costco Clothes and am always 100% happy”
“I was in Costco Sepulveda in Van Nuys checking out with my son. One of the item has no bar code and they ask us to finish the checking out without the item with no bar code. The personnel had told us to wait for a few minutes as somebdy will get the item with a bar code. The wait was 14 mins which I was asking in between if somebody was taking care of it. The personnel, especially the supervisor on duty was very rude in responding to an irritated customer. It was already passed 8pm and I have not eaten dinner yet so we have to eat the popsicle as we are already hungry and I am worried that my popsicle will melt. So sad a personnel like that can not pacify customer complaints.”
“I LOVE Costco, Costco business and Costco.com! Their return policy is unparalleled to any retailer, including Nordstrom! I would love to go into detail about all my positive experiences but I don't have that kind of time!
Thank you Costco and your wonderful employees. Please give them all raises!”
“Yesterday Costco website showed no 13.6 freezer in Stock in Cave Creek location delivery only
I paid $579.00 to purchase on line, today I'm in Costco Cave Creek location, what do I see the same freezer for $449.00
Very unethical and shady way to do business. Don't buy on line”
“A fantastic experience occurred at the Gaithersburg Costco Tire Center today 06/05/2025. Kevin provided exceptional service. He was friendly, professional, and displayed genuine care for customers. The positive attitude and helpfulness were appreciated. Kevin is a valuable asset to the Costco team!"”
“Short of physically going into Costco, there appears to be no way to speak with a human being if you have an issue. I consider myself pretty mild mannered, but actually found myself getting extremely upset while going around in circles with COSTCO chat and phone bots. Terrible experience. Costco, please think about your customers.”
