“Costco Customer Service Team,
I am writing to share some feedback regarding the Musang King durian I recently purchased from your Lakeside store. As a Malaysian, I am very familiar with the various durian varieties, and Musang King is renowned for its premium quality — particularly its rich flavour, creamy texture, and notably small seeds.
While I was initially satisfied with my purchases, I have recently noticed a significant inconsistency in quality. Some of the fruit I bought exhibited characteristics not typical of authentic Musang King, most notably the presence of unusually large seeds. Given that small seeds are one of Musang King’s distinctive traits, this was unexpected and concerning.
Considering the high demand for Musang King durian, I suspect that supply pressures may have led to other varieties being mixed into the selection. While I understand the challenges of maintaining a steady supply, marketing other varieties as Musang King misrepresents the product and falls short of the premium standard customers expect — especially at the higher price point.
I have always trusted Costco for its commitment to quality, and it is for this reason that I felt compelled to raise this concern. I would greatly appreciate it if your team could investigate this matter to ensure that the high standards associated with Musang King durian are consistently upheld.
Thank you for your attention to this feedback.”
“You have a clean store, friendly staff. You do need some better prices on you snacks bundles, and your gas price. I only saved .02 cents per gal compared to others close by.😥”
“Didn't realize my card had expired but did have a shoppers card for my daughter so used that and they were very rude about it being my purchase was over the amount. Won't be giving those for gifts anymore!”
“I want to express my heartfelt thanks to Saurabh, a tire technician at the Surrey, BC Costco Tire Centre.
After discovering a flat tire and learning that the Richmond store didn’t have the replacement in stock, I was redirected to the Surrey location—without an appointment. When I arrived, Saurabh greeted me with kindness and professionalism. I explained that I had an appointment in Richmond but not in Surrey, and he immediately spoke with his manager to see how he could help.
Understanding the safety risks of driving back to Richmond on a flat tire, Saurabh went out of his way to get me the help I needed. He inspected all my tires, confirmed that the others were still in excellent condition (about 90%), and recommended replacing just the damaged one—saving me time and money with his honest and thoughtful assessment.
His professionalism, compassion, and quick action made a stressful situation much easier to handle. People like Saurabh truly make a difference, and I’m very grateful for the outstanding service I received.
Thank you, Costco, for hiring such dedicated and customer-focused staff.
Warm regards”
“Why has Costco resorted to selling whimpy tail pieces of Chilean Sea Bass?
Very disappointed that they are trying this cheap trick of passing on the left over bits that no one else wants oncebtheynhave taken the prime parts of the fillets! This is an old dodge that other lesser retailers try on! Very disappointed, all tje packs today at costco Harrisburg PA were like this! I expect better from Costco shame.on you!”
“Went to Costco with my client to pick her up a few things, she gave me her card to grab a few things for her while she waited in the car, I was stoped by a Costco employee who told me I wasn’t allowed in the store without the member being present.”
“we ordered 2 gold coins. UPS delivered empty box. informed to the customer service we been waiting for 2 weeks. didn’t get any reply. failed police complaint and gave those details also now they are asking one more week to do the investigation really frustrating.”
“I am a 74 year-old handicapped individual
Who On March 16, I placed an order with Costco.com for a brand new Dell computer.
on March 19. I received a used computer showing a service tag number on the box showing it went under remote repairs from September to December 2024
Costco is claiming that the computer was mailed to me from Dell and Dell was responsible for this while Dell is claiming Costco‘s responsible for this
I was informed by Costco that I would be receiving a return label which I still will not receive but i did receive an email indicating that the process to return is taking longer than usual
As they need to inspect the unit
Due to parkinson I purchased this item for its voice Recognition abilities And the time they're taking to resolve this matter is unacceptable”
“I’m retired and living in a senior residence. I don’t cook anymore and most maintenance tasks are provided. I was planning not to renew my membership until I learned that Costco is not bowing to pressure from the President. Thank you! I’ll remain a member.”
“Hi.
Costco seems to have lost its way, prioritizing profits over customer convenience. The increased membership fees, the TSA-like check-in at the door, and the long checkout lines make shopping there more of a hassle than a benefit. Unlike Sam’s Club, which trusts its customers and allows seamless mobile payments for a quick in-and-out experience, Costco forces unnecessary steps that slow everything down. Every visit feels like a chore. While they may offer quality products, but their rising prices on products, membership costs, and overall inconvenience make me question if it’s truly worth it. Shopping should be easy and fun—Costco, unfortunately, no longer delivers on that.”
“Not so happy. This is the first Costco review I have ever done. Abot two weeks ago I purchased the Teton grassfed beef hot dogs, $4 off the discount book. Great deal, it comes as 3pks. I never bought these before. Opened one of the 3 and grilled in frying pan 2 of them. I cannot express how disappointed I was, they were as TOUGH as an old pair of shoes. I then cooked the rest of the same bunch, sliced in a soup, thinking it would soften..but it did not change the toughness of the sausage. I had to chew each piece for 10 minutes. This is the Last time I get these for sure. Sticking to Kiebalsa or hot dogs.”
“Couldn't find d prescription glasses frames i liked so I bought new frames and brought to costco. Very disappointed to be told they would not put glass in frames at first because they weren't new then because I didn't buy them at costco. Ten years I've been a member and this is horrible service. It's a glasses shop!!”
