“A fantastic experience occurred at the Gaithersburg Costco Tire Center today 06/05/2025. Kevin provided exceptional service. He was friendly, professional, and displayed genuine care for customers. The positive attitude and helpfulness were appreciated. Kevin is a valuable asset to the Costco team!"”
“Short of physically going into Costco, there appears to be no way to speak with a human being if you have an issue. I consider myself pretty mild mannered, but actually found myself getting extremely upset while going around in circles with COSTCO chat and phone bots. Terrible experience. Costco, please think about your customers.”
“This is the worst Costco ever. Usually their staff are very polite and helpful until I want a discount or return on a dinning table their employees broke. They treat me like I was doing something wrong. Manager Jennifer is so unprofessional and rude. Supervisor Robert is not too far from her behavior. He was so dramatic, and rude too. Worst experience ever. I really hope Corporate will take care of this unprofessional customer service. I'm not recommending this Warehouse. Theres a racist vibes in the management department. I'm cancelling my10+ years membership until this two bad apples are not working there.”
“Today is one of the most unpleasant days for me; I arrived at Costco as usual and then when I was going to pay the employee who is helping the cashier took a picture of me without my authorization and then ran to the office; I arrived and I said I wanted to talk to the manager and she came just to tell me that I had not taken any photos but she did not check the security camera and sees that her employee took my photo it is unfair that one as a customer goes through this and the managers do nothing about it I hope Costco Wholesale Do something
Its location is in Chantilly, Virginia
I have a video”
“I was issued a $15 digital Costco gift card for all my trouble & numerous calls to right a shipement that was ruined because of the way it was packed at the Costco Warehouse. When my refund for one of the items was finally issued several weeks later ! ( after at least 5 phone calls) they deducted $15 from my original receipt ! Nothing like giving you something, then taking it back. I think you just lost me as a customer.”
“This was my first time ordering online from Costco. It was the worst online ordering experience I have ever had! If you are a Costco member, whatever you do, do not forget your password. It took multiple attempts to reset mine. So many that I lost count. Then the site is soooooo slow! It continually buffers and I had to keep clicking on my cart to advance the checkout process. The only reason I persevered is because the item I wanted is heavy, had free shipping, and it will be easier to get the item into my house directly from my porch. Unless Costco improves their App/Website this will be the last time I order online through them. I would rather do without then go through that torture again. 🦆Ing ridiculous!”
“I was approached by membership rep to upgrade the membership at Redwood City, CA. I told him i was not interested, he just kept talking. I said I felt harassed, he said that it is Costco doing and I would experience this until I upgrade my membership! He stared at me the rest of the check out process, which made me very uncomfortable and not safe to go to this store. Costco advertises harassment free environment; however, this aggressive approach is promoting unwelcoming behavior from employees.
Costco should review its own policies and train employees what harassment means.”
“I was on the phone for 1 hr. 17 min. today getting a Costco membership card and credit card with VISA. The woman helping me has a very thick ascent and read off her card extremely fast. I could understand very little. Why does Costco only accept VISA. I have a Mastercard. Very unprofessional way of doing business. My card way approved while I was on the phone. I would not go through this same process if I had it to do over again. Thank you.”
“Don’t shop the day after Easter. Every thing in the bakery was out of stock or two days old. The produce dept was a mess with out of stocks as well, like no blueberries. Pallets lined the isles instead of being shelved.”
“I was a Costco member for a year, While they have a lot of good products I'm going to specifically review there meat i always buy NY strip steaks i have always perchanced my meat at harris teeter. Very rarely have been disappointed I thought I would give Costco a try in my opinion definitely not harris teeter so after my membership was up I tried joining sams club and also tried there meat in my opinion there meat was no better than if you bought it at Walmart but more expensive.so I'm going to go back to harris teeter for all my meat.”
“Costco Customer Service Team,
I am writing to share some feedback regarding the Musang King durian I recently purchased from your Lakeside store. As a Malaysian, I am very familiar with the various durian varieties, and Musang King is renowned for its premium quality — particularly its rich flavour, creamy texture, and notably small seeds.
While I was initially satisfied with my purchases, I have recently noticed a significant inconsistency in quality. Some of the fruit I bought exhibited characteristics not typical of authentic Musang King, most notably the presence of unusually large seeds. Given that small seeds are one of Musang King’s distinctive traits, this was unexpected and concerning.
Considering the high demand for Musang King durian, I suspect that supply pressures may have led to other varieties being mixed into the selection. While I understand the challenges of maintaining a steady supply, marketing other varieties as Musang King misrepresents the product and falls short of the premium standard customers expect — especially at the higher price point.
I have always trusted Costco for its commitment to quality, and it is for this reason that I felt compelled to raise this concern. I would greatly appreciate it if your team could investigate this matter to ensure that the high standards associated with Musang King durian are consistently upheld.
Thank you for your attention to this feedback.”
“You have a clean store, friendly staff. You do need some better prices on you snacks bundles, and your gas price. I only saved .02 cents per gal compared to others close by.😥”
“Didn't realize my card had expired but did have a shoppers card for my daughter so used that and they were very rude about it being my purchase was over the amount. Won't be giving those for gifts anymore!”
“I want to express my heartfelt thanks to Saurabh, a tire technician at the Surrey, BC Costco Tire Centre.
After discovering a flat tire and learning that the Richmond store didn’t have the replacement in stock, I was redirected to the Surrey location—without an appointment. When I arrived, Saurabh greeted me with kindness and professionalism. I explained that I had an appointment in Richmond but not in Surrey, and he immediately spoke with his manager to see how he could help.
Understanding the safety risks of driving back to Richmond on a flat tire, Saurabh went out of his way to get me the help I needed. He inspected all my tires, confirmed that the others were still in excellent condition (about 90%), and recommended replacing just the damaged one—saving me time and money with his honest and thoughtful assessment.
His professionalism, compassion, and quick action made a stressful situation much easier to handle. People like Saurabh truly make a difference, and I’m very grateful for the outstanding service I received.
Thank you, Costco, for hiring such dedicated and customer-focused staff.
Warm regards”
“Why has Costco resorted to selling whimpy tail pieces of Chilean Sea Bass?
Very disappointed that they are trying this cheap trick of passing on the left over bits that no one else wants oncebtheynhave taken the prime parts of the fillets! This is an old dodge that other lesser retailers try on! Very disappointed, all tje packs today at costco Harrisburg PA were like this! I expect better from Costco shame.on you!”
