“I have generally had very positive experiences with Costco. But I am not happy that, in my view, they took advantage of my mother. She was checking out and she was yet again approached about upgrading her membership. The salesperson did not take no for an answer. She was pressured. She is 88 years old and was tired and gave in and said yes. $50.00 later and a long ride home, she realized she did not want the upgrade. When she called, she was told she had to be there in person to cancel the upgrade! I do not know if this is legal, but it sure is inconvenient! I called and got nowhere also. She's frustrated and I'm angry. I'll be surprised if this review is published.”
“I do much of my grocery shopping at Costco and often find products that I regularly buy are discontinued, and disappear without warning. I'm unhappy that Chobani flip top yogurt has been discontinued without warning. Because they continually move products, it's a waste of time to search, not find something we depend on and then need to visit another store. I also learned that Skinny Pop Aged Cheddar popcorn is no longer available. The first time I asked about where it was, I was told that it became an online item. I searched online for it but it nowhere to be found. Apparently it is an Instacart item but I won't be using them, or any other of the delivery companies. I know that they don't treat the people who work for them well, pay them adequately or respect the time and they invest in earning meager wages while requiring the use of their own vehicles and forcing them to be at the mercy of arbitrary tippers. I know that Costco treats their employees well, and I am surprised that you are utilizing the food delivery companies that are known to disavow responsibility to the people that make their services possible. I hope that the companies that you contract with to deliver appliances and other large items treat the people who make their businesses possible with respect and offer living wages because I know they require long days of hard physical labor. (That matters to many people including me and I refuse to utilize any services that do not treat the people who work for them with the respect they deserve.)”
“Customer service is terrible. I barely get to real person, after I explain my situation, she (Denies) put me on a hold after 15 min I hang up. Also, tried to reset password using my phone, but after I received verification code on my email, the system knock me out from the page where it should be entered.”
“When it comes to clothes... Costco sucks for "man" size... 2xl is the biggest.. but there's a lot of big men that shop the stores that would like to be included on clothing deals.”
“I was given a Costco giftcard. The website says that you can shop in stores with a giftcard. I was refused entry. Then, I went to member services and their response was "who would tell you that". You know you can't go over the amount on your giftcard wihtout cash". I didn't have any cash. I went four dollars over and they did take my debit card but no without making me feel like I was breaking the rules. I would have liked to been welcomed. It would have been nice for someone to ask me to be a member. Instead I was treated as someone not welcome and suspicious.”
“Costco is fine till you have a problem. Do not buy computer from Costco. Will not let you use your own computer unless you enter all your information and have internet. I called their concierge service to explain this computer cannot go on the net and after 20 min on hold hung up on me. Called back and been on hold again 20 min with no help”
“I always buy Kirkland Spanish Queen Olives for my martinis . They are the best olives I have ever bought until now. The ones we are using now taste strange, sort of medicinal tasting and not like olives at all! I don’t know what happened with this product but they are definitely not the ones I am used to. I bought some more the other day and hopefully they are better - if not they will be returned. In my experience all Kirkland product are very good!”
“From start (4/25/2022 opening at 10 AM) to finished shopping ,,the employees I had interaction with were rude! The greet person did not even look at me or my card after I said good morning, she did not respond The guy on the floor lift almost ran me over,,and the helper at self check-out was unresponsive when I thanked her for her help. I will not be renewing my membership this year. I know another store that has nicer employees,,,this is important to me.”
“This is really an issue with Instacart, but Costco is partnered with them. I can order from Costco and get the goods delivered in a few weeks. I was happy to get a 3 day delivery recently. Turns out it was through Instacart on the Costco website. The delivery is touted as free-however the cost is $60.00 in additional fees for delivery on my $250.00 order. I'm 30 minutes into the online contract, and see that the free delivery comes with markups and fees. You need to use Instacart for any fresh produce, so be aware that the delivery through them will bring a markup on all your goods.
Costco should be more transparent regarding this relationship.”
“What happened to the quality of canned nuts? Peanut label still says super extra large and crunchy. But they are small with less crunch. Many pieces, less whole. Same disappointment with cashews in jar and the peanuttles in december.”
“I understand the covid19 and things are limited. However, I am a family of 6 a few people who have bowel problems and then I also am looking after my grandma and my mother and father inlaw as well as my sister and her family. I had placed my order with Costco about 3-4 days ago they showed toilet paper, napkins, disinfectant wipes a few other items as well. It said I would have my whole order by Friday between 12pm-5pm well my shopper was amazing and sweet and understanding to say the least had to tell me at last minute we will not be getting toilet paper or any of those items I mentioned above and that the store got wiped out and did not bother to take the online orders products aside and just let walk in customers take everything. I called Costco corporate and made a complaint. I feel like they just failed and decided that online orders were no longer important and were screwed. I am extremely disappointed to say the least to think my family and 4 other families I am trying to take care of and many others who are immune compromised or disabled or seniors. We all are basically being told oh well sorry. I'm starting to feel like they are not sorry and they do not care!”
“I understand the covid19 and things are limited. However, I am a family of 6 a few people who have bowel problems and then I also am looking after my grandma and my mother and father inlaw as well as my sister and her family. I had placed my order with Costco about 3-4 days ago they showed toilet paper, napkins, disinfectant wipes a few other items as well. It said I would have my whole order by Friday between 12pm-5pm well my shopper was amazing and sweet and understanding to say the least had to tell me at last minute we will not be getting toilet paper or any of those items I mentioned above and that the store got wiped out and did not bother to take the online orders products aside and just let walk in customers take everything. I called Costco corporate and made a complaint. I feel like they just failed and decided that online orders were no longer important and were screwed. I am extremely disappointed to say the least to think my family and 4 other families I am trying to take care of and many others who are immune compromised or disabled or seniors. We all are basically being told oh well sorry. I'm starting to feel like they are not sorry and they do not care!”
“I bought a apple pie for Christmas dinner. 2 days later there was mold on it. I was very upset to say the least, I have never had any pie go this bad so fast. I will never get another one. If it needed to be refrigerated that fact is not on the pie anywhere. I don't think it would fit anyway. I couldn't take the pie back to the store I threw it out. But, did take pictures. Everyone just be aware. Thanks for reading this.”
“It is absolutely not worse to pay Costco membership.
First of all it is not true that you are buying at Costco at "wholesale prices" just like it is absolutely not worse to pay $60 a year or more for Costco membership.
You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars.
The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food ...plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car.
Think about why Costco is the only company who makes people wait in line with 2-3 items and not having "express lanes" or check out yourself? Because Costco wants you to buy as many items as you can put in their big shopping carts and thats why not offers small shopping carts like most of stores and if you buy only couple of items Costco will have you wait in line with people who have full big shopping carts. ..... not fair at all.”
“Customer Service:
I went to a location in Canada and the service was awful except for one nice lady. My family and myself have been shopping at Costco for years and last week the cashiers and the one supervisor treated me like garbage. I was so frustrated, I almost walked out without my groceries. Luckily there was one kind lady that helped me out in the end. Costco, you need lots of improvement with you member services!”
“I like Costco. We shop there once or twice a month almost every month. It is where we buy our bottled water the Kirkland signature purified water 500 ml. My two stars goes to the water because lately I cannot open it due to the cap that is very thin. I always put rubber band around it to open.”
