“I have been a member of Costco ever since I was still using a Price club card. For all those years I would have given Costco 5 stars down the line. The reason was that you were going to get a product a a very good price, but what was more important was their product research! If Costco was carrying a particular product you knew it was going to be good! I bought dozens of products just because I knew it was a good item at a good price. I went years on the premise and was never disappointed or had to return an item.
Those days seen to sadly be over. When Sealy brought out the single sided mattress, I was, like everyone else thinking this was a good thing. What a rip! Costco knew it, everytime you went in you saw the lines of return mattresses backed up to the door. But profit is a tough habit to kick!
When Costco travel or rental cars came out they were great. Now I find better deals on my own. Long story short, Costco might want to look back at some of these issues before it's to late and I do my shopping at Kmart. Oh wait, I heard that Kmart wasn't listening to their patrons either.”
“Not a bad experience, Costco is not transparent with their In-Store prices unless you are in the store ( which is always fun to visit when there’s plenty of time). They show No Goodwill towards their customers: no order pick up option and no transparency on prices
. That’s why I don’t have the executive membership anymore. SAMs Club allows you to order and pick up and they detail their pricing. Most items are shipped free at SAMs Club. Costco needs to catch up! I convinced 5 neighbors to switch to SAMs.”
“Unacceptable Customer Service and Delivery Issues - A Nightmarish Experience with Costco Wholesale Club
I am writing to express my extreme dissatisfaction with the recent experience my family and I had with Costco Wholesale Club. On May 17th, 2024, we made a significant purchase of a Whirlpool refrigerator, an LG washer, and a dryer. Given the reputable name of Costco, we trusted that this would be a seamless process. Unfortunately, our experience has been nothing short of a nightmare.
Our appliances were finally delivered on June 5th, 2024, nearly three weeks after our purchase. To our dismay, we discovered that the interior of the refrigerator was damaged before it was even packaged. This has thrown our lives into disarray. We had already planned our move and the usage of these appliances, but due to this issue, all our food, worth $400, went rotten. This included essential items for our 18-month-old child, whose food and milk spoiled. As a result, we have been forced to eat out every day, incurring additional unexpected expenses.
I contacted Costco repeatedly, hoping to find someone who could understand the urgency of our situation and provide a temporary solution while we waited for a replacement refrigerator. Unfortunately, it appears that Costco lacks an incident response team to handle such issues. Despite our pleas, we were informed that there was no provision for a loaner fridge. This has been particularly challenging for us as we recently moved 48 miles from the city to a new neighborhood and are not yet familiar with the area.
After the initial setback with the damaged refrigerator, we accepted Costco’s offer to deliver a new refrigerator on June 8th, 2024, at 8 AM. However, we were later informed that there would be no delivery until a week from today. This delay is simply unacceptable, especially given the dire situation we are in with food preservation and our child’s needs. The constant apologies from customer service do nothing to alleviate our frustration and the real fear we feel due to this ongoing issue.
As a result, we have been left with no choice but to cancel our order and request a refund. Now, we must wait another seven business days to receive our money before we can purchase a refrigerator elsewhere. We plan to shop at Lowe’s in the hope of getting a fridge today.
Costco needs to be aware of the severity of this issue and the impact it has had on our family. I urge corporate to address this situation urgently and find a way to resolve it amicably. This experience has been incredibly stressful and disappointing, and I hope no other family has to endure what we have gone through.”
“I have generally had very positive experiences with Costco. But I am not happy that, in my view, they took advantage of my mother. She was checking out and she was yet again approached about upgrading her membership. The salesperson did not take no for an answer. She was pressured. She is 88 years old and was tired and gave in and said yes. $50.00 later and a long ride home, she realized she did not want the upgrade. When she called, she was told she had to be there in person to cancel the upgrade! I do not know if this is legal, but it sure is inconvenient! I called and got nowhere also. She's frustrated and I'm angry. I'll be surprised if this review is published.”
“I do much of my grocery shopping at Costco and often find products that I regularly buy are discontinued, and disappear without warning. I'm unhappy that Chobani flip top yogurt has been discontinued without warning. Because they continually move products, it's a waste of time to search, not find something we depend on and then need to visit another store. I also learned that Skinny Pop Aged Cheddar popcorn is no longer available. The first time I asked about where it was, I was told that it became an online item. I searched online for it but it nowhere to be found. Apparently it is an Instacart item but I won't be using them, or any other of the delivery companies. I know that they don't treat the people who work for them well, pay them adequately or respect the time and they invest in earning meager wages while requiring the use of their own vehicles and forcing them to be at the mercy of arbitrary tippers. I know that Costco treats their employees well, and I am surprised that you are utilizing the food delivery companies that are known to disavow responsibility to the people that make their services possible. I hope that the companies that you contract with to deliver appliances and other large items treat the people who make their businesses possible with respect and offer living wages because I know they require long days of hard physical labor. (That matters to many people including me and I refuse to utilize any services that do not treat the people who work for them with the respect they deserve.)”
“Customer service is terrible. I barely get to real person, after I explain my situation, she (Denies) put me on a hold after 15 min I hang up. Also, tried to reset password using my phone, but after I received verification code on my email, the system knock me out from the page where it should be entered.”
“When it comes to clothes... Costco sucks for "man" size... 2xl is the biggest.. but there's a lot of big men that shop the stores that would like to be included on clothing deals.”
“I was given a Costco giftcard. The website says that you can shop in stores with a giftcard. I was refused entry. Then, I went to member services and their response was "who would tell you that". You know you can't go over the amount on your giftcard wihtout cash". I didn't have any cash. I went four dollars over and they did take my debit card but no without making me feel like I was breaking the rules. I would have liked to been welcomed. It would have been nice for someone to ask me to be a member. Instead I was treated as someone not welcome and suspicious.”
“Costco is fine till you have a problem. Do not buy computer from Costco. Will not let you use your own computer unless you enter all your information and have internet. I called their concierge service to explain this computer cannot go on the net and after 20 min on hold hung up on me. Called back and been on hold again 20 min with no help”
“I always buy Kirkland Spanish Queen Olives for my martinis . They are the best olives I have ever bought until now. The ones we are using now taste strange, sort of medicinal tasting and not like olives at all! I don’t know what happened with this product but they are definitely not the ones I am used to. I bought some more the other day and hopefully they are better - if not they will be returned. In my experience all Kirkland product are very good!”
“From start (4/25/2022 opening at 10 AM) to finished shopping ,,the employees I had interaction with were rude! The greet person did not even look at me or my card after I said good morning, she did not respond The guy on the floor lift almost ran me over,,and the helper at self check-out was unresponsive when I thanked her for her help. I will not be renewing my membership this year. I know another store that has nicer employees,,,this is important to me.”
“This is really an issue with Instacart, but Costco is partnered with them. I can order from Costco and get the goods delivered in a few weeks. I was happy to get a 3 day delivery recently. Turns out it was through Instacart on the Costco website. The delivery is touted as free-however the cost is $60.00 in additional fees for delivery on my $250.00 order. I'm 30 minutes into the online contract, and see that the free delivery comes with markups and fees. You need to use Instacart for any fresh produce, so be aware that the delivery through them will bring a markup on all your goods.
Costco should be more transparent regarding this relationship.”
“What happened to the quality of canned nuts? Peanut label still says super extra large and crunchy. But they are small with less crunch. Many pieces, less whole. Same disappointment with cashews in jar and the peanuttles in december.”
“I understand the covid19 and things are limited. However, I am a family of 6 a few people who have bowel problems and then I also am looking after my grandma and my mother and father inlaw as well as my sister and her family. I had placed my order with Costco about 3-4 days ago they showed toilet paper, napkins, disinfectant wipes a few other items as well. It said I would have my whole order by Friday between 12pm-5pm well my shopper was amazing and sweet and understanding to say the least had to tell me at last minute we will not be getting toilet paper or any of those items I mentioned above and that the store got wiped out and did not bother to take the online orders products aside and just let walk in customers take everything. I called Costco corporate and made a complaint. I feel like they just failed and decided that online orders were no longer important and were screwed. I am extremely disappointed to say the least to think my family and 4 other families I am trying to take care of and many others who are immune compromised or disabled or seniors. We all are basically being told oh well sorry. I'm starting to feel like they are not sorry and they do not care!”
“I understand the covid19 and things are limited. However, I am a family of 6 a few people who have bowel problems and then I also am looking after my grandma and my mother and father inlaw as well as my sister and her family. I had placed my order with Costco about 3-4 days ago they showed toilet paper, napkins, disinfectant wipes a few other items as well. It said I would have my whole order by Friday between 12pm-5pm well my shopper was amazing and sweet and understanding to say the least had to tell me at last minute we will not be getting toilet paper or any of those items I mentioned above and that the store got wiped out and did not bother to take the online orders products aside and just let walk in customers take everything. I called Costco corporate and made a complaint. I feel like they just failed and decided that online orders were no longer important and were screwed. I am extremely disappointed to say the least to think my family and 4 other families I am trying to take care of and many others who are immune compromised or disabled or seniors. We all are basically being told oh well sorry. I'm starting to feel like they are not sorry and they do not care!”
“I bought a apple pie for Christmas dinner. 2 days later there was mold on it. I was very upset to say the least, I have never had any pie go this bad so fast. I will never get another one. If it needed to be refrigerated that fact is not on the pie anywhere. I don't think it would fit anyway. I couldn't take the pie back to the store I threw it out. But, did take pictures. Everyone just be aware. Thanks for reading this.”
