“I love shopping at Costco but I was very disappointed tonight at approximately 5:30 p.m. to see only three full checkouts open when the store was packed with long lines. I understand that most Monday nights are probably not that crowded but it is the week of Thanksgiving and Black Friday savings. There were multiple full service checkouts that were closed. There was a lady encouraging people to do self checkout but I am not going to do self-checkout when I'm spending over $900 at one time. The member service is lacking.”
“I was at checkout and was approached by a gentleman who told me my account was flagged for an upgraded membership. He began speaking to me while checking out and interrupted my ability to check my total bill and have any interaction with the person checking me out. He then continued without allowing me to leave the check out area. I initiated moving my cart out of the checkout area and he continued. I then initiated moving my cart out of the line of traffic as he continued to talk to me there.
I felt I was being accosted and coerced into upgrading my membership. I was taken to customer service and was told that I didn’t get back even the amount of the difference in membership costs. The person who initially approached me stated that they “usually” refund the difference in memberships if I do not spend enough.
I was very disappointed in this encounter.”
“What I Hate about Costco
Rabate money is my money.
There should be a way to request a direct deposit directly into my bank account. Or, I should be able to request a check.
But no, I have to drive in and go to the front desk to cash a rebate in. Holly Cow! what if I lived a hundred miles away and needed MY cash? I've put up with this for years and swallowed my complaints.
Today (5/15/2021), I went in to cash MY rebate, and Costco's policy has changed. Now you have to go all the way into the store and buy something to use it. Even the employees think it's stupid and told me to buy something inexpensive, and the cashier will give me back the remainder of MY money in change.
What Costco rebates are beginning to amount to are loyalty discounts on Costco purchases.
When I received my few hundred dollars in change, I went back to the front desk and asked if they would exchange all the twenties for hundred dollar bills. They wouldn't even do that.
For the first time in years, I'm considering shopping elsewhere. I might sell all my stock also.”
