Costco Customer Service Team,
I am writing to share some feedback regarding the Musang King durian I recently purchased from your Lakeside store. As a Malaysian, I am very familiar with the various durian varieties, and Musang King is renowned for its premium quality — particularly its rich flavour, creamy texture, and notably small seeds.
While I was initially satisfied with my purchases, I have recently noticed a significant inconsistency in quality. Some of the fruit I bought exhibited characteristics not typical of authentic Musang King, most notably the presence of unusually large seeds. Given that small seeds are one of Musang King’s distinctive traits, this was unexpected and concerning.
Considering the high demand for Musang King durian, I suspect that supply pressures may have led to other varieties being mixed into the selection. While I understand the challenges of maintaining a steady supply, marketing other varieties as Musang King misrepresents the product and falls short of the premium standard customers expect — especially at the higher price point.
I have always trusted Costco for its commitment to quality, and it is for this reason that I felt compelled to raise this concern. I would greatly appreciate it if your team could investigate this matter to ensure that the high standards associated with Musang King durian are consistently upheld.
Thank you for your attention to this feedback.
5 days ago
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