“A fantastic experience occurred at the Gaithersburg Costco Tire Center today 06/05/2025. Kevin provided exceptional service. He was friendly, professional, and displayed genuine care for customers. The positive attitude and helpfulness were appreciated. Kevin is a valuable asset to the Costco team!"”
“I want to express my heartfelt thanks to Saurabh, a tire technician at the Surrey, BC Costco Tire Centre.
After discovering a flat tire and learning that the Richmond store didn’t have the replacement in stock, I was redirected to the Surrey location—without an appointment. When I arrived, Saurabh greeted me with kindness and professionalism. I explained that I had an appointment in Richmond but not in Surrey, and he immediately spoke with his manager to see how he could help.
Understanding the safety risks of driving back to Richmond on a flat tire, Saurabh went out of his way to get me the help I needed. He inspected all my tires, confirmed that the others were still in excellent condition (about 90%), and recommended replacing just the damaged one—saving me time and money with his honest and thoughtful assessment.
His professionalism, compassion, and quick action made a stressful situation much easier to handle. People like Saurabh truly make a difference, and I’m very grateful for the outstanding service I received.
Thank you, Costco, for hiring such dedicated and customer-focused staff.
Warm regards”
“I’m retired and living in a senior residence. I don’t cook anymore and most maintenance tasks are provided. I was planning not to renew my membership until I learned that Costco is not bowing to pressure from the President. Thank you! I’ll remain a member.”
“Dear Costco Management Team and Christopher,
I want to take a moment to express my deepest gratitude to Christopher for his exceptional assistance during a health issue I experienced in December of last year while visiting Costco in Elk Grove, CA. I suddenly developed faintness, shortness of breath, and other concerning symptoms, and Christopher immediately took charge of the situation. He called for an ambulance, stayed with me, and provided comforting support during what was an incredibly stressful time for me and my children.
Christopher was respectful, attentive, and showed great sensitivity. Along with a few other Costco employees, he quickly blocked the aisle to respect my privacy, and he was compassionate in his questioning while on the phone with 911.
What stood out the most was his genuine compassion and caring demeanor. Not only did he take the necessary actions to ensure my safety, but he also made sure I felt reassured and cared for throughout the entire ordeal.
Christopher went above and beyond, and I am incredibly grateful for his help. He is a true example of compassion and professionalism, and I’ll always remember his kindness during that difficult experience at Costco. Thank you, Christopher—you are an asset to Costco!
P.S. I was taken to the ER, and I am doing well now 😊”
“I was having many problems with getting my right washer and dryer delivered to my home. but, thanks to Dalton E customer service supervisor, he was able to help me with every step till I received my right items. Thank you so much Dalton”
“Costco is a popular wholesale retailer where you can find a wide variety of items ideal for realtor gifts. From premium gift baskets and gourmet treats to high-quality wines, chocolates, and home essentials, Costco offers excellent value for bulk purchases. Their seasonal offerings, such as holiday-themed gift sets or decorative items, are also perfect for client appreciation. Additionally, their online store provides convenience, allowing you to shop for personalized or curated gifts that can be delivered directly. With competitive pricing and a diverse selection, Costco remains a reliable choice for thoughtful, high-quality gifts.”
“Thank you Costco for the ease of returning any of your product.
Just returned an hearing that at the end I really did not need.
Your personnel is always welcoming.
Thanks again. MDA 111990076679”
“I've been at Costco member for at least 20 years
I've had no issues with their policies. Anytime I've had to make a return it's been easy. Staff is polite and helpful. Products are offered at a good value. They clearly post and their advertisements that buying online it may be less expensive in the store . I appreciate that transparency. So if you have a problem paying the little bit extra you just need to go into the store and purchase it there.”
“Costco auto. Tustin, California. Staff at auto stay overtime to make sure they change all the tires. They are very busy. I was waiting for my car tires to be replaced and witnessed their hard work. They went till 10pm. With no break or complain. They were very polite . Names are Christian , Ceaser and Victor. I would like to recognize them and encourage Costco to pay attention to excessive work load of this dept and justly repay them when they stay over.”
“I have been a member for many years & have never had any problems what so ever.
Aii employees have always been helpful & knowledgeable every visit. Thank you Costco for hiring very good, well informed employees about products.
Thank You, again
Bryan Burton--member # 111995551394”
“Wonderful experience today in Sun Prairie. Melanie, membership manager, went above and beyond! She refunded 3 years of member fees since my sister had passed and her disabled veteran husband did not use. She spent so much time with me. What a valuable employee!!!!”
