“I want to write an excellent review to Jacob
He was running around the whole warehouse with me, helping to find out the item which was displayed that morning( Fair life chocolate protein shake). Eventually we found it and then he rang me up at the front end (customer service), so I wouldn’t have to wait in the line again. Thank you so much for the outstanding customer service !”
“The general manager and manager as well as headquarters are so amazing and kind to fix the actions of some employees. Truly kind and professional. Thank you so much for being so reasonable and fixing any issues. Grateful.”
“Had a somewhat unpleasant experience at the Logan Costco. Was offered no solution. As I was walking out I decided I would ask one more time at a different counter person.
I explained the situation and Kris imminently offered solutions and found an answer for our problem. Even at the expense of going the extra mile for us. We think she’s awesome and grateful for her flipping out day from cloudy to sunshine.”
“I went to Costco, found some glasses frames I liked. Went to pay. One person was helping a man with a million idiotic questions, many of which he kept rephrasing. I waited about ten minutes. Then I went up front to try to pay for them. I couldn’t pay up front. So back to optical. The jerk was still there, now looking at charts and calling his wife to consult while the optical lady waited patiently. While I was gone another person joined the line. Ahead of me.
Anyway, finally, after about another ten minutes one of the other optical people finished with her customer and started to help the woman in front of me who needed her glasses adjusted. I was seeing hope, because the other guy was still asking questions. Finally someone else joined the team and took my money.
I really like the frames or I would have left. The woman helping Mr. Super inconsiderate and annoying deserves sainthood.
I give them five stars because what happened to me was not the fault of the employees. One person who was not even purchasing glasses tied up one employee completely for at least the half hour I waited and probably for another hour.”
“Had the best experience at Costco in Fresno at Shaw Ave. I needed help with a tablet and the gentleman who was also a supervisor demonstrated the most amazing customer service. My warranty was over and he went above and beyond to help me with my problem. He fixed the problem and I was amazed at the care I received! This happened 3/29/24 around 1245 to 1 pm. Please recognize his amazing customer service and care…rarely seen these days!”
“I love Costco for service, price, delivery, returns & refunds. My family only buys stuff from Costco very economical when everything is so expensive…return policy is the best.. thanks Costco for you at best service 😊”
“I am very satisfied with the service at the Cotsco Miami Lake gas station, especially Mr. Valentino, he was very attentive and helped me put gas because I am a person with a disability”
“I just had a Costco delivery for a 77” tv and I couldn’t have been more pleased with their service! The delivery was about a week after we ordered it online. It came from Memphis, Tn and I’m about 100 miles north. They are the only delivery that I know of that gives a 3 hour window of time. They emailed us prior then called on the way and arrived actually about 10 minutes before 11:30. The driver, Bigfoot, was pleasant and professional. I definitely give 5 stars on delivery.”
“I have ordered from Costco Wholesale repeatedly. Every order has been on time, delivered by courteous drivers and presented exactly as shown on-line.”
“The front end manager I think his name was Matt at Costco store # 352 at germantown tn is the best. Great attitude, very helpful, went out of his way to help made you feel we should always go there to shop need more people like him. He needs a raise. GM please recognize him for his good work.”
“The employees at the Frederick, Maryland Costco are always friendly and efficient. I was worried about long lines but there was an employee directing customers and we were out in no time.”
“I have been using Costco since 2003 and am 100% totally satisfied with every single aspect of my membership and the benefits associated with it. I feel like they have the highest customer service level of any corporation I have conducted business with. They also have far superior products than Sams Club and other box stores and is always willing to take them back if I'm not happy with them.”
“Worse shopping experience. Forced to wear mask, with serious health issues.had asma attack very bad management not interested.never shop there again.gloria”
“I recently ran into an issue buying tires at Costco in Independence, MO 64057. I originally that I needed to buy a 17" tire but was told by a tire tech my make/model takes a 18" tire but it would be the same price. I was contacted an hour later saying my vehicle actually had 20" tires on it and they didn't have them is stock. I was told the 20" tire was actually an option that was on the car when we bought new. Again, I thought the vehicle was equipped with 17" and was surprised when I was told it was 18" by Costco. Long story, (Dan - Asst, Store Mgr,) at Costco advised me they were ordering my new tires and they would replaced them at "no additional" costs because of the confusion and mis-understanding. I can't explain the satisfied level of service I received from Dan!! I have been a membership holder for over ten years, and once again Costco provides the best products, and services than their competiton. I will remain a loyal Costco membership holder.
Thanks again,
Terry Van Winkle”
“Today I went to Woodinville Costco with mask and gloves. I go to Costco every other month so I get two or more of many products. Today I just couldn’t find many products because they moved stuff over last two months. I couldn’t find belvidas. I asked for help and we searched and finally found them on pallet. It took a few minutes but the employee got the forklift, got two helpers and took down the pallet of belvidas and then tossed me two. I was so grateful. I appreciate that they took the time to assist me, and remembered who I was and how many I wanted over a period of 45 minutes. It’s the little things that cheer our souls. Thank you”
“Kudos to Costco for everything they do. Their products are terrific. Customer Service is great. And happy to see and hear that they require AND enforce customers to wear masks. Businesses have the right to refuse service to anyone. Clearly there are some ignorant and hateful people whining about this policy but the store has every right to refuse them. Just as that person has every right to go shop elsewhere. Good riddance.”
“I don't ever waste the time to review anything, but I was surprised by the Kirkland signature Protein bars because they only had 2 grams of SUGAR!!! Finally, Costco / Kirkland is lowering the added sugar!! For reference I normally purchase Clif bars, but they have 17 or 21 grams of sugar and the same goes for the name brand that Kirkland "copied" with their Protein bar. Now how about reducing sugar in the Pumpkin Flax Seed cereal and everything else!”
