“Short of physically going into Costco, there appears to be no way to speak with a human being if you have an issue. I consider myself pretty mild mannered, but actually found myself getting extremely upset while going around in circles with COSTCO chat and phone bots. Terrible experience. Costco, please think about your customers.”
“This is the worst Costco ever. Usually their staff are very polite and helpful until I want a discount or return on a dinning table their employees broke. They treat me like I was doing something wrong. Manager Jennifer is so unprofessional and rude. Supervisor Robert is not too far from her behavior. He was so dramatic, and rude too. Worst experience ever. I really hope Corporate will take care of this unprofessional customer service. I'm not recommending this Warehouse. Theres a racist vibes in the management department. I'm cancelling my10+ years membership until this two bad apples are not working there.”
“Today is one of the most unpleasant days for me; I arrived at Costco as usual and then when I was going to pay the employee who is helping the cashier took a picture of me without my authorization and then ran to the office; I arrived and I said I wanted to talk to the manager and she came just to tell me that I had not taken any photos but she did not check the security camera and sees that her employee took my photo it is unfair that one as a customer goes through this and the managers do nothing about it I hope Costco Wholesale Do something
Its location is in Chantilly, Virginia
I have a video”
“I was issued a $15 digital Costco gift card for all my trouble & numerous calls to right a shipement that was ruined because of the way it was packed at the Costco Warehouse. When my refund for one of the items was finally issued several weeks later ! ( after at least 5 phone calls) they deducted $15 from my original receipt ! Nothing like giving you something, then taking it back. I think you just lost me as a customer.”
“This was my first time ordering online from Costco. It was the worst online ordering experience I have ever had! If you are a Costco member, whatever you do, do not forget your password. It took multiple attempts to reset mine. So many that I lost count. Then the site is soooooo slow! It continually buffers and I had to keep clicking on my cart to advance the checkout process. The only reason I persevered is because the item I wanted is heavy, had free shipping, and it will be easier to get the item into my house directly from my porch. Unless Costco improves their App/Website this will be the last time I order online through them. I would rather do without then go through that torture again. 🦆Ing ridiculous!”
“I was approached by membership rep to upgrade the membership at Redwood City, CA. I told him i was not interested, he just kept talking. I said I felt harassed, he said that it is Costco doing and I would experience this until I upgrade my membership! He stared at me the rest of the check out process, which made me very uncomfortable and not safe to go to this store. Costco advertises harassment free environment; however, this aggressive approach is promoting unwelcoming behavior from employees.
Costco should review its own policies and train employees what harassment means.”
“I was on the phone for 1 hr. 17 min. today getting a Costco membership card and credit card with VISA. The woman helping me has a very thick ascent and read off her card extremely fast. I could understand very little. Why does Costco only accept VISA. I have a Mastercard. Very unprofessional way of doing business. My card way approved while I was on the phone. I would not go through this same process if I had it to do over again. Thank you.”
“Don’t shop the day after Easter. Every thing in the bakery was out of stock or two days old. The produce dept was a mess with out of stocks as well, like no blueberries. Pallets lined the isles instead of being shelved.”
“Didn't realize my card had expired but did have a shoppers card for my daughter so used that and they were very rude about it being my purchase was over the amount. Won't be giving those for gifts anymore!”
“Why has Costco resorted to selling whimpy tail pieces of Chilean Sea Bass?
Very disappointed that they are trying this cheap trick of passing on the left over bits that no one else wants oncebtheynhave taken the prime parts of the fillets! This is an old dodge that other lesser retailers try on! Very disappointed, all tje packs today at costco Harrisburg PA were like this! I expect better from Costco shame.on you!”
“Went to Costco with my client to pick her up a few things, she gave me her card to grab a few things for her while she waited in the car, I was stoped by a Costco employee who told me I wasn’t allowed in the store without the member being present.”
“we ordered 2 gold coins. UPS delivered empty box. informed to the customer service we been waiting for 2 weeks. didn’t get any reply. failed police complaint and gave those details also now they are asking one more week to do the investigation really frustrating.”
“I am a 74 year-old handicapped individual
Who On March 16, I placed an order with Costco.com for a brand new Dell computer.
on March 19. I received a used computer showing a service tag number on the box showing it went under remote repairs from September to December 2024
Costco is claiming that the computer was mailed to me from Dell and Dell was responsible for this while Dell is claiming Costco‘s responsible for this
I was informed by Costco that I would be receiving a return label which I still will not receive but i did receive an email indicating that the process to return is taking longer than usual
As they need to inspect the unit
Due to parkinson I purchased this item for its voice Recognition abilities And the time they're taking to resolve this matter is unacceptable”
“Hi.
Costco seems to have lost its way, prioritizing profits over customer convenience. The increased membership fees, the TSA-like check-in at the door, and the long checkout lines make shopping there more of a hassle than a benefit. Unlike Sam’s Club, which trusts its customers and allows seamless mobile payments for a quick in-and-out experience, Costco forces unnecessary steps that slow everything down. Every visit feels like a chore. While they may offer quality products, but their rising prices on products, membership costs, and overall inconvenience make me question if it’s truly worth it. Shopping should be easy and fun—Costco, unfortunately, no longer delivers on that.”
“Not worth it anymore, prices are outrageous and they are cutting quantity and quality.of products.You better off shopping at Aldi's or other places......”
