“I live in Mississippi and drive to Mobile COSTCO, spending for more gas and paying higher sales tax. Your DEI Policy, hiring more heavily based race quotas than actual best employee qualities is not only contrary to best business practices, but in fact, racist and contrary to personal improvement! NO MORE!”
“I am writing to complain about the way I was treated at your Fort Myers branch on 10/30/2024.
The cashier, Soraya, hit my merchandise, which was the food that I was going to pay for, brutally battered against the counter.
I waited my turn patiently, I have the right to be treated with respect, and not as if I had bought leftover disposable products.
That meal will be cooked and eaten by my family, we were doing the monthly shopping, we go once or twice up to three times a month and I can show you that we make a respectable investment for your company, or we used to.
I called the manager and he didn't even apologize while Soraya continued mistreating the merchandise, like a bag of stones, the manager Raul offered me to change the cashier line, he said but that the treatment would be the same, I informed him that I did not agree with the service, that that is no way to treat food and that Soraya was not doing a good job and the proof was that Soraya added merchandise to our cart that was not ours.
Raul stopped us when we were leaving because the next customer noticed the mistake.
When the merchandise is on the island and in the car it is Cotsco items, when I, the customer, pay for it it is mine and I organize it where and how I want, Costco system is an insult to the food and who eats it, a lack of respect and consideration for the customer, now that their cashiers throw it in the cart and do not allow the customer to put it in their bags, is lack of courtesy, this concept is accepted in the markets because it increased the number of markets and self-checkout, for whatever reasons you want, but that concept is included.
It is also based on the common sense of not putting a bag of potatoes on top of eggs or bananas, the products that need cooler together, that make sense? To you?. I usually bring my own coolers and pack of ice to preserve frozen products.
My husband John witnessed the situation that day, and he was shocked and speechless, my daughter Barbara is the account holder, and I am in charge of the inventory, administration, and purchase of what is necessary, I am a chef, for the house, that is why I personally select what we are going to consume, how and when from which market.
Costco is no longer on my list since I distribute my purchases among other markets where the prices are very good and the service is excellent, Trade Joe, Walmart, Publix, and occasionally Winngs, their cashiers are friendly, they are not possessed like maniacs, the clients are respected since the profits that pay their salaries depend on them, the service standards are excellent, clients enjoy the time necessary to make their purchases and the market even offers to take the merchandise to the car.
Soraya's behavior is not isolated, I am tired of this type of mistreatment at Costco Naples, they do the same thing, the self-checkout has so many barriers that it is even slower, and all the controls that are carried out by the "stealing" customer are a pain.
All the rush from the cashier is useless because the “stealing control” slows down after that, Costco as clients we are all suspicious, the experience is disgusting, never count on me, anymore, and I am a person who reads reviews before using a service or making a purchase because others are generous with their time and warn about bad services and in compensation I also do it, that way we all improve the lives of others, it is a small contribution.
This experience was exactly two months ago, but the way they made me feel was so horrible that I couldn't let it go, the least I deserve is an apology and that's Costco's job.”
“I am not renewing my membership due to the Board deciding to keep their DEI hiring. Employees should be hired for being able to do the job they are being hired. If they want to go woke they can have their membership. I will not support a woke company.”
“My family and I have been Costco members for over 10 years. Within the past few years Costco has become ridiculous with the rules they have been imposing. The fact that we MUST show/prove our membership before entering the warehouse is absolutely insane otherwise they prevent you from entering. Why??? When NO ONE cannot checkout WITHOUT a member card!!!
Also the fast that my husband and I live in the same household, are married and my husband cannot pay using his CC all while I am standing right next to him. About $700 worth of stuff we left there at the register given that I did not take my CC given that my husband and I were shopping that day together.
Costco makes you feel like we are entering homeland security or the White house that such security needs to be put in place over just members shopping.
Because this has only gotten more ridiculous and I feel will continue, I have cancelled my membership and I got 8 family households to do the same. We are now BJ's members as well as Sam's club. Since Costco is nothing but seeking greed at this point, I will continue to have members end their membership until Costco goes back to the Costco we knew it to be, that cared about their customers and our experience.
Costco is not giving anything for free, we still pay for what we shop and the membership and should not feel like Costco is the state penitentiary that controls us!!!”
“Worst costumer service I have encouter. I wish I took a video of the entire scenario of how rude the person in self checkout was. We felt discriminated”
“I have Costco hearing aids. I’ve been buying them at Costco since 2010. They are no longer working and I need to replace them. I have severe hearing loss and cannot work at all without them. Costco doesn’t give a damn! I just want to order a new pair from Costco have them programmed once they come in. Instead I have to wait 3 weeks for an appt to have my hearing tested. Then order them and wait two weeks for them to arrive. Then order book another spot to have them fitted. This means I’m almost totally dead for 6-8 weeks because I’m required to be tested for hearing loss I’ve had since birth!! Coast Hearing aids are low cost, but the service absolutely sucks!”
“***** WARNING TO HAMPER BUYERS *****
PURCHASED FROM COSTCO LAKESIDE
Received a Todd Hunter Hamper (The Winter Tale)
from our Family today, a very kind Christmas present.
Sadly the Hamper was poorly packed.
Crisp packet was open and crisps have gone stale,
box of mince pies were squashed, shortbread biscuits were squashed and biscuits are broken inside.
Chocolate boxes all dented in.
The only items in tact are the tin of biscuits, bubble wrapped bottles of drink and jam.
I am embarrassed to tell our family who bought this Hamper, they are regular Costco customers and spend a lot of money throughout the year with Costco.
Whoever packed this Hamper looks like they just threw
the items in the Basket and put the heavy bottles on top of the lightweight products.
Very very poor packaging and very disappointing.
One handle of the basket is also loose.”
“All thanks to Mrs Bruce Nora recovery agency, it was an
unbelievable experience that I had with Mrs Nora recovery agency I was a victim of scam and came across Mrs Bruce Nora who helped me to recover all my money both my profits ,
I'm forever grateful to this agence for their great work, contact detail::
( bruce nora 254 {@} gmail . com )
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Horrible the way they treat people. I went shopping with my daughter who has a membership, she wanted to pay and make 2 transactions and rudely an employee approached us and told us that we couldn't do it and that we should buy another membership if we wanted to make 2 transactions. We spoke in Spanish and also in English and when he heard us speaking in Spanish he told us "you are talking bad about me, I am going to need a translator to know what you are saying about me," he said sarcastically and he became so rude, he was a white man, I felt offended and discriminated against! And he repeated to us, "Do you want to buy more, buy a membership?"Costco San bernardino 👎🏼”
“I bought the phantom 400.00 and tried to return it for another, had for a month. They Would not switch. The place that makes them in chino, called them and would not answer phone. But even at that, switched them is not getting money back”
“Sold defected tires. They will not make right. All 4 tires bought the same time always roatated tires. Two of them the steal belts are coming though the middle of tire. They said they NEVER saw that before.
So upset.”
“Cosco has the worst customer service. No one working. Ordered a pepperoni pizza and it took over 25 minutes to get it. Other customers who came up after us were serviced first. No system to how they serve you. And…. They don’t really care.”
“Costco was advertising item online, I purchased Tv gave payment information,only to find out it was a different company using the Costco name, I have never recieved product, and will never consider TheCostco brand , and will inform everyone of the scam that you allow with Costco brand”
“I work customer service at one of your competitors, I was interested in possibly purchasing a membership for myself. Not only will I not be purchasing a membership, my brother will be canceling his. The attitude and rude treatment we received was unacceptable! Never, would any of my employees ever treat paying customers the way Cotco treated us! I really pray this company gets it together or I pray they end up oing out of business. I am sharing my experience with everyone I know!”
“I paid nearly $1000 for a pool from Costco. this over 350 pound pool was supposed to come in two boxes. I received only one box clearly marked two of two. I called and was kept on the phone for over an hour. They then charged my account for the product will not give me my money back until this 250 pound box is returned to Costco and will not pick up the box for three days. I tried to call a second time spent 35 minutes on the phone and was told there is nothing they can do about it. meanwhile they have $1000 of my money and I have a 250 pound box sitting out on the road in front of my house in the rain that they say they will pick up in 3 days before they will refund my money”
“Your red long thin hot dog that oversized the bun tasted not good. They use to be good. I jave not eaten there in a while. After eating it it gave me a up set stomach. Go back to the other hot dogs. Fountin tea was empty. Service was nice.. sode was good cookie was good ice cream was good. But the hot dog was not.i was there nove 16. 2024....”
“We ordered a new refrigerator from Costco. They set their delivery window between 2pm to 4pm. It was half past 4pm, and there was a no call, no show. We contacted customer service, and they did apologize, but then made us feel like WE were the inconvenience. My pregnant wife spent all day at home with 2 children, cleaning out the old fridge in preparation for the Costco delivery window. I left work early to be home in time for the delivery. Needless to type, we canceled our order, and will not be renewing our membership. We have been long-term customers with Costco. We hold the top membership, and do a lot of business with them. We will spend our hard earned money with someone else who cares.”
“My Review for Denby Studio Blue Serving Set, 3-piece price adjustment
The product has been for a long time priced at $ 149.97. Recently a note has been added that the item has been previously sold at $ 149.97. Upon noticing, I decided to call and point to the error in pricing, assuming that the current price has to be lower than previously posted $ 149.9. I was told they would look into that and so they did-they changed from the original price of 149.97 to much higher of 239.99 to "justify" and keep the one they posted with a misleading note saying that the item was previously sold at a higher price. What a shame
The product has not been listed at the higher price before to my knowledge, what a shame. That added to my observations from before: lower quality of produce, lower quality of many products and now price adjustments. What also ponders me is the difficulty to post any reviews on their website, especially when it is not positive and I read that I am not the only one experiencing such difficulties.”
“So much drama for a shopping place, full of arrogant, disrespectful, uncaring customer service, almost everyone in those location act like they are above every body eslse, most people goes to costco by nesecety not by choice, and at the end they just want more money”
