Review for Costco #1004 – 1709 Automation Pkwy, San Jose, CA I’ve had multiple poor customer service experiences at this location, specifically involving a clerk named Nayely. Most recently, I attempted to return an unopened item and clearly requested that the refund be placed on a Costco Shop Card. Despite my request, Nayely processed the return to a bank card I told her was not functioning. When I brought it up immediately, she involved a supervisor, but I was told it was too late to reverse the transaction. This is not the first time Nayely has been careless during a return. She rarely takes accountability for mistakes and consistently refuses to accommodate simple requests like issuing a refund to a Shop Card. It’s disappointing and frustrating to deal with someone who lacks attention to detail and dismisses customer concerns. Because of these repeated issues, I now try to avoid being helped by Nayely altogether, which is unfortunate because it affects how I feel about shopping at this location overall. I hope management provides additional training or oversight to ensure better service and attentiveness to customer preferences.