“An assistant manager treated me an my family wrongful manner. Her name is Candice she humiliate me infront of crowd that I am not allow to shop there. I was in shock as I was 100 % sure I have the membership. Later I went to the membership center to found out Candice was wrong. I have the membership. She was very rude and acted like I did a crime. She told that she is going to block my account. I accidentally took my wife's costco card but I am in the membership. I gave my driver's license to Candice but she was lying about it. But talked to the manager to findout Candice was wrong. Sadly, manager Kris didn't even bother to correct the rude and racist behavior of his employee. Costco at 12405 N Gessner Rd, Houston, TX.”
“I have ordered from Costco Wholesale repeatedly. Every order has been on time, delivered by courteous drivers and presented exactly as shown on-line.”
“I have been buying steaks at Costco for holiday weekend grilling. Tonight’s steaks were almost inedible. Tough, chewy tasteless and not of good quality!!”
“Giving bad review is a form of venting out the bad experience. I do feel bad about this. Costco had many and many employees which can be impossible to have the perfect customer services all the time. However, the repeated bad experiences from shopping at Costco touching the issue of racism is needed to be addressed. I am not going to write anything specific about the incidents. Just wants to remind Costco staffs to treat all races equally. No race is more superior than others. We all should be treated equally and respectfully.”
“So i was there in coscto with my family and I bought alcohol from there and i was there with my daughter . So my daughter showed her id to that lady for alcohol but she accused my daughter that she’s showing her father’s id to her in front of other people and then I showed my id to her .i was not wearing my reading glasses so my daughter was trying to help me with the pin pad. And the lady with light purple hair wig on(cashier) said to me that why’s i gave my Costco card to my daughter and why she’s filling my PIN number on pin pad . She was like you can’t give your card to someone else it’s California law. But the point is i was there in front of that lady, its on me its my card . And my daughter was old enough to buy the alcohol and suddenly she created some drama in front of others and called managers. And when i tried to explain the situation to them she blamed us. Then my daughter explained that she was trying to helping me but the lady was standing over there smiling and when the manager looked at her she suddenly made a baby face so that they trust her that what she was saying was right. Oh my god this was so ridiculous and disrespectful. It seemed like she was discriminating to a certain race people.”
“Terrible & unacceptable customer service’ the representatives are rude and you need to call back many many times to try to resolve an issue that ssd their fault’ I probably spent a total of ten hours calling & talking to customer service representatives with no,resolution.”
“From start (4/25/2022 opening at 10 AM) to finished shopping ,,the employees I had interaction with were rude! The greet person did not even look at me or my card after I said good morning, she did not respond The guy on the floor lift almost ran me over,,and the helper at self check-out was unresponsive when I thanked her for her help. I will not be renewing my membership this year. I know another store that has nicer employees,,,this is important to me.”
“The front end manager I think his name was Matt at Costco store # 352 at germantown tn is the best. Great attitude, very helpful, went out of his way to help made you feel we should always go there to shop need more people like him. He needs a raise. GM please recognize him for his good work.”
“The employees at the Frederick, Maryland Costco are always friendly and efficient. I was worried about long lines but there was an employee directing customers and we were out in no time.”
“My niece bought me a washer and dryer it was delivered on January 24,2022 hooked up by the same guys who delivered it, I called to complain cause they didn't hook up the wash machine right the hot and cold is switched giving me a gas bill over $400 the dryer even when not on smelled like gas. I called customer service she gave ma a service date of April 1st boy was I fooled by this company the guy came out and didn't look at the washing machine to my 24 year old nephew to call a PLUMBER for the dryer what the hell is a plumber going to do, gave my nephew the prior line that was on the dryer and a new line and left, he LEFT me without a DRYER.When I called customer service on Sat. April 2 spend 30 minutes on hold for them to hang up on me. I am so fed up that I'm not renewing my membership and I'm returning the washer and dryer.”
“You should have no stars as well when it's so bad they don't get one star. That is what they deserve for selling year-old stale beer even when they know it's outdated. No concern for the customer, just their pocketbook. Costco makes me sick, really, when they sell old outdated beer. This would never happen in Germany, only at Costco in America.
Tons of Bad Beer at COSTCO, 5 Brands and from 2021!
I went to the store in Idaho Falls/Ammon, ID to buy some beer for a party I was having and planned to purchase 3 or 4 cases of 24 bottles or cans. I started to pick out some different brands and then realized they were all long ago outdated or past their best buy date by a year or more. I was blown away by how outdated the beers were and told some guy to have the manager come over, which he did. The manager didn't seem concerned as he thought it was perfectly OK to sell beer that was past it's BB date. The health dept. should be called and stop the selling of beer that's over a year old. The manager thinks it's really OK to sell 1 year old beer from 2021. The community should protest something so abhorrent, and it would never happen in Germany or Austria and the manager should be fired for such conduct. People could get sick and the manager could care less, more interested in profits than peoples health. It's sad that large companies like Costco really don't care about their customers, just the profits they can stuff in their greasy pockets and rip off their customers. Stand up America and chastize Costco and their managers I wish I had a camera with me to document what was there as I'm a photojournalist, but who would think you'd have an experience like this at a COSTCO? No trust left for Corporate America.”
“We were waiting to pick up a prescription one customer came after us and he was served before us after another customer tried to be served before us. I told Mana the cashier we were here before them. He said the lane is there. I told him I do not see a lane. He blamed us for not waiting in the lane . It was a piece of tape on the floor. There was no sign saying `` Wait Here or something like that.The pharmacist and another lady came from the back and started to shake their heads at us. It's like it was our fault. it was not good experience bad customer service.they are worthless careless people they have no goals in this life
costco #
3571 w 10400s
south jordan UT
employee name #Mana 175”
“I bought a LG washing machine and received the wrong one. I complained about it for almost two yrs. To this date no one ever called me back and tried to figure it out. Every time I call somewhere I get thrown around to somewhere else. I bought this washing machine with my City card from Costco.”
“I should have read the reviews regarding Costco online and logistics before I placed an order. Costco provided the worst customer service I have ever experienced. Today I canceled my order and my membership.
I ordered a treadmill from Costco online. Costco delivery (I think it is outsourced) was incompetent and rude. Because they weren't able to just deliver the pieces of the treadmill in my garage (the service was for delivery and assembly), each time a delivery was scheduled, the crew came to my house, refused to make the delivery and drove away. Each time I spoke with Costco it was something else - next time we will send a four man crew, next time we will send an experienced crew, etc. After four deliver attempts, and countless hours on the phone, I gave up and canceled the order. I would never recommend purchasing anything online from Costco.”
“They where supposed to do a delivery for Sears, they came up the door and did measurements they say it doesn't fit and they wont take off the door, in the meantime they will go back to the truck and check the measurements of the new fridge, in the meantime i took of the door and was waiting for them to come back, and... I'm still waiting,,,,, they just fled the scene and left me without the fridge which I'm waiting already 2 months and without a door on the house.”
“Costco Manager
Daryl
Some of the employees at this Costco are prejudice, racist, unprofessional, and extremely rude. A Costco employee named Paul (at self checkout) discriminates against minorities he feels are only able to shop with Costco through Instacart services. He and fellow employees hover over me every time I’m at at self checkout to see what method of payment i’m selecting from my wallet invading my personal space.
I was told i’m just an Instacart employee not an independent contractor. I was approached in an aggressive manner and cursed at. An when asked to speak with an manager, Daryl never reprimanded the employee Paul for his actions and disrespect towards me. He stood their letting the conflict go further and only intervene when I asked Daryl “what if” I decided to defend myself by your threatening employee? Daryl then decided to ban me from the store. This was the most unprofessional prejudice Costco location I ever visited and I’m also a Costco store member, being treated with disrespect because I did a Instacart delivery. Young black men and women be aware of how they treat you in the store versus other race of people in the store. This treatment is mostly done by the men in the store who clearly hate their job from what I see. Anyone who has experienced such negative treatment by hateful and prejudice employees, start exposing them by photo and name . This is a new time not the old times. Hate and discrimination does not have to be tolerated in 2022. EXPOSE IT. (Costco at 99 center blvd S, Newark, Delaware 19702)”
“We bought a set of Chloe 3 -piece occasional tables for our living room . 1 table was delivered with a defect on the top. We went to Costco to return the defect table and they said « you need to bring back the full set of 3 tables. I said it is too heavy. I jut need the top of the defect table. . They said no . What a vey poor service .”
“I will not shop here based on my experience working there.
It turned to hell.
The only time I liked it was in the morning stocking. I was working there while going to a trade school. The hired me kinda full time. Kinda part time after the holiday.
I was for it. Until they said I had to work up to the stocker position.
First. I had to go through the pure hell that of which was gathering carts all day.
The kids that were supervisors. Had terrible time management. They watched you like hawks. Every single second. It was stupid.
They" forget" to tell you when break time was. And you couldn't have your cell phone no matter what. And no. A watch wasn't a good idea. Unless you don't mind smacking it and breaking it.
They didn't care about it safety. Remember covid. We were in the fire.
The customers are pure evil. They look, talk and treat you like garbage, they stand in the way every time you are trying to rush and push the carts in the rows. Literally everyday I was out there, I almost got hit by a car.
THE MANAGERS are useless.
They are like deers in the head lights and can't do the math in they're heads when you're pushing 8- 10 carts towards them in the ONLY spot they go. I can't explain exactly how bad it really is. I decided that whenever a different position opens that I'll transfer. That was a different kind of hell. The rotisserie.
No one stays there cause the guy in the day shift has been there for years and knows how to play the system. He screws you every day. Never making enough chickens. Always leaving early.
You have several ovens you need to load.
No one's there helping you. So you're ON YOUR OWN all shift. The customers again. Are a holes. They walk in the double doors and demand.
They give you dirty looks. Grab the chicken from you.
They try rush you even though you tell them the temp had to be in the safe zone.
You clean everything, cook everything, stock, close, sanitize, count, blah blah blah all by yourself. No one cares to help. Oh and your room is all the way in the other side of the store. So when you finally get a break. It's cut short cause of the distance you have to travel. And get pulled aside by customers.
To work up to stocker is have to be there between 2-5 years ..... No way. I love myself to much.
Closing... Ah yes closing is just the nightmare continuing.
It got to the point where I was calling in and using every bit of PTO and such days I had just to not have to be there. Add soon as I got my new job offer. I was outta there.”
