“For the second time in less than a month, I placed a 2-day delivery order and expanded it to qualify for free delivery. The first order was not delivered until the EIGHTH DAY. I called to complain and was given no satisfactory explanation. I thought I'd give it one more try and, sure enough, was sent a shipment notice on the third day following the placement of my order advising it would arrive in four days. Last time I make this mistake. Seems COSTCO is hurting its reputation greatly, while forcing customers such as me to go to Amazon when I really want and need a second day shipment. Disgraceful!”
“Costco delivery is a joke! They confirmed delivery the night before, gave us a two hour window. NO ONE showed. We have called every phone number and no one is answering. What a joke. So disappointed with the delivery. What a waste of my money and time. Costco doesn't even have the decency to answer the phone.”
“costco.com is a complete failure at providing goods and services. I have given this company so many chances only to be disappointed at least 9 out of 10 times. The customer service is absolutely horrendous and they blame all of their many shortcomings on a “third-party” as though the customer should care. Don’t rely on this company to deliver any of your items. They are a chronic failure. I really don’t know how they remain in business other than to use the name of the warehouse for the sake of promoting their utterly useless online store. Their customer service managers are akin to failed telemarketers, though that is an insult to failed telemarketers”
“I ordered Desitin for my daughter on a Tuesday and according to the site it would ship and be here the next day. However, that didn’t happen. It didn’t come the next two days. On that Friday my package arrived and it was hair growth supplement for men. Not even what I ordered. When I talked to customer service the best they can do is get it here the following Tuesday. I did get an apology for an employee putting the wrong label on the box. That’s the explanation of how this could happen. No apology for needing the product and not getting it or being able to get it overnight or hey here’s what we can do for you next time. Customer Service and satisfaction seems to be overrated at Costco(at least online). Last order for me. Have a good day and go spend your money where it’s appreciated.”
“I always have thought that Costco has the best customer service and support until My LG TV broke down,
I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes.
I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guaranty was useless and I had wasted my money to buy an additional three-year guaranty.”
“The frames that I choose is not the same as what I got, I was told by the manager that there was nothing that she could do and was not very helpful as to how we can take care of it. I ended up walking out with the wrong frame for my glasses. I will never get eye glasses at Costco again nor will I recommend it to others.”
“Double wrapping in plastic, argh!
When is Costco upper management/purchasing going to wake up and understand that we and the world have a huge problem with plastic.
We just purchased our first package of Kirkland toilet paper. Inside the outer plastic package there were six packs of toilet paper again wrapped in plastic. Why?
We usually buy Scott 1000 eighteen roll packages of toilet paper. Scott does not use double wrapping of rolls inside the larger package.
Kirkland does even worse with paper towels by individually wrapping each roll in plastic, inside the larger package. Many if not most of the other brands of toilet paper do not do this.
This is not a new problem. It is time for more people to speak up about this.”
“Specific to COSTCO.com and their vendor Mohawk. they have no idea what they are doing. Took my order, took my money. Told me a delivery date of 2 weeks. Then at the 2 week mark told me another 3 weeks. They waited until then to tell me. horrible customer service”
“Costco in Dinah Shore Drive in Palm Desert, Caifornia is the worst place to shop. Traffic is everywhere and car crashes sometimes happen there. The prices are nearly 200 dollars and the checkout is always long. The employees are the rudest and cruelest people ever. One woman who is Hispanic with long black hair and a black jacket and a green shirt is mocking people's appearance and existence for no reason at near the door at around 2:36 PM. She might as well throw stuff at people while she's at it. Do NOT go to this Costco.”
“Two things I miss purchasing at Costco the strawberry and blueberry custard seasonal pie as well as being able to buy the double pack of Nexus conditioner I have three bottles of the shampoo and I only need the conditioner they stop selling the double pack of the Nexus two mattress conditioner they make you buy the shampoo and the conditioner together also some of the cashews need to slow down when dealing with people money and stop being such a hurry one of the cashiers at the Richmond Costco was very nice but she made three mistakes just dealing with me and mistakes with other customers people are watching their money and they don't want to be $20 short or charge $25 more for something they didn't purchase and also they want to be able to receive the items that they purchased for instance I asked for two hot dogs which comes with sodas automatically I got one hot dog and a soda and just one soda I got charged $55 for gas and I only ask for $25 in gas amongst additional mistake not only with me with other customers other than that I love Costco for certain items great place to shop”
“Have been trying to get in contact with the Logistics team after my delivery was not fufilled completely. My receipt says room of choice in which the delivery men said were able to deliver to the second floor but they could not do it themselves and another team would need to be contacted. We called logistics the first time and they refused to bring it up. Went to costco and spoke with a manager who said no they can bring it up and put in a request where we would hear back from logistics to schedule an appoint in about 24-48 hours. Its been a week and we did not hear back so we proceeded to call. The representative did not want to help us at all so we asked to speak to a manager which her response is "They will tell you the same thing". I did not ask what their response would be but if I could speak to one which tells me the representive did not want to assist us at all. She comes back on the line telling us she spoke to someone and they said the same thing she told us earlier but that was not what we asked for. After explaining our frustrations she decided to hang up on the call. I would not recommend ordering anything that will need to be delivered from this company. There is no clear communication between Costco and their logistics team and when you contact their logistics team after almost an hour wait they are not friendly at all.”
“If you are planing to open a Citi credit card threw Costco you might want to rethink it. If you ever try to make a legitimate dispute with them they will not cover your dispute and I was shocked when this happened being that i charged over $400,000.00 last year on that card when they told me they could not help me with my claim. Also with their cash back on charges you need to read the fine print, and also with that they would no long pay me the $ 2,200 in cash back that I was due after cancelling the card and would not apply that credit to the balance I had on the card at the time. The only good thing about the card is you can buy gas with it at there long lines which I no long. wait for to save $ 3.00. Credit Card # ending in 1919”
“Costco delivery service was supposed to deliver a gas range but they came in a semi-truck which could not fit into my driveway. The driver said the stove would be redelivered in a smaller truck. Heard nothing from anyone for over a week. Called Costco twice and asked for a refund. Was lied to the first time they told me they had processed a refund. The second time I was put on hold for over an hour and a half to speak with a supervisor. It's obvious to me that this company could not care less about it's customers. Horrible experience! First and last time I will ever order from them!!!”
“We bought a Yardistry pavilion online from Costco. No membership. Got it and once we started installing it the cracks started to show up. Called Yardistry and all they could do was send new parts. That means that I had to disassemble the structure possibly seriously hurting ourselves in the process or pay for this. Just to give you an idea we were quoted $1000 just to help us put up the 4 piece roof which we already put together just needed help putting it up. The cracks were too wide and didn't seem safe for us to sit under the structure so we called in to return it.
First call was 1hour wait and we were told to disassemble it and we had a scheduled pickup. On the day of pickup they didn’t show up so we called again, this time it was a 2hour wait on one cellphone and a 1:45hr on the other. Their excuse was that they didn’t come to pick it up because we told them we were not going to be able to break it all apart in pieces therefore they didn’t come.
Now a new scheduled pickup was for today 7/16/2021. When they showed they told us that the pieces were too many for them to transport and that we needed the boxes. We were never told in any of the calls we needed the boxes just to break it up and tape them together. We told them those were the instructions from Costco.
My wife talked to a Jerome (their supervisor/Costco Logistics) and the asshole told my wife to “drink a mimosa and calm down”. Their excuse is that this was an online purchase and can’t pick it up. WTF?! Have you not seen the “Costco Return or Replace your Costco.com Online Order” webpage dumbass?!
This is how Costco treats their customers, this is how they treat retired veterans. My wife has been trying to get me to get a membership for the last 25 years and this is what our first experience has been. Save yourself the trouble and disrespect from this third rate company that seems like one hand is not talking to the other. And if you’re a retiree go to the BX/PX/NX. STAY AWAY!!!”
“I ordered patio furniture in May and now it is July and still no furniture I was promised 4 different delivery date and still nothing so I finally cancel my order. I would NOT RECOMMEND COSTCO ONLINE ORDERING. The customer service is horrible.”
“Purchased 3 large appliances. The delivery was awful. We ended up having to bring all into the house. The delivery call the night before never happened. The email telling us the delivery was on their way arrived after they were here. The delivery personnel were incompetent and rude. Don’t recommend buying appliances from Costco.”
“We ordered a pretty expensive massage chair from Costco, Delivery was Scheduled for 6/18, we received an email and text message that it will arrive, but unfortunately it never came. We called Costco the same day and day after spend 3 hours each day, but nobody could track our shipment. They rescheduled for 6/24, no emails, no texts, no delivery. Money btw were charged completely. Another 4 hours on the phone no resolution, nobody knows where is the order. Nobody called us from Costco on any day, we have to do it ourselves. They rescheduled for 6/29 now. Will see. No Trust. We will not buy anything what require delivery from Costco anymore.”
“I ordered a refrigerator-dishwasher combo by Memorial Day. My delivery was scheduled for June 12th. That day no one showed up and no one sent me an email to let me know why. I waited on the phone for 2 hours until finally someone told me that the appliances never got to the warehouse, even though my tracking number showed as arrived at the local warehouse. The delivery was rescheduled for last Saturday and same thing. No show! Called customer service again and they told me that they couldn’t find my appliances and I need to reorder. Then my specific appliances were out of stock and now, after almost a month, I don’t have a refrigerator or dishwasher that I still need them so bad. I am so disappointed with Costco, but now I’m reading other reviews, it looks like that this type of situation happens all the time. So my advice, don’t order from Costco any appliances ever!”
“Very unsatisfied with COSTCO. Customer service and delivery have been a complete nightmare. I have been a member for years and have never been treated so poorly. I ordered a expensive sectional and the delivery was never made. I WAS HOME ALL DAY! No one ever knocked on my door. Customer service did nothing to help fix it after spending 2 hours on hold. They scheduled me ANOTHER week out to get my delivery, and made excuses to why they couldnt deliver earlier. One week later, if it werent for the good tracking link sent through the texting service, I wouldn't have witnessed through my doors peep hole the delivery guy, take a picture of my door and then walk away. THEY NEVER EVEN KNOCKED! I luckily was able to run after them before they drove away and demand to unload my couch. The delivery guys brought up furniture to my apartment that wasnt even a couch. I had to walk down to their truck and point to the boxes sitting in the truck. I shouldn't have to BABYSIT Costco workers. AWFUL!!!!”
