“I have not been a fa of Costo ever; however, I try because my husband likes them. This weekend we were in the line for self checkout, said to go to the left there were empty lines with no waiting. We went to the left to find all the line full with two or three people each (there were others found in the same situation). We went back to inform the staff this was not so. We were then told to go to the back of the self checkout line. Yet another wait. I get overwhelmed with how crowded this place always. My husband was even frustrated this time. Still not a fan. Informed the manager who said this is not the first time this has been done and they will speak to them. Didn’t you the first time?”
“Changing the muffins to smaller and a horrible recipe was the worse business decision. We used to buy them for 125 staff often, not anymore. What were you thinking!”
“Purchased a TV online and while visiting the warehouse noticed it was $300 cheaper. When I called the online customer service they mentioned there is nothing they can do as online is separate from the store. If purchasing online there should be mention to please visit the store to get a cheaper price as our online prices are much higher and customer service is will refuse to help. Just terrible”
“Just read on the news that Costco is removing Salmon from their cases due to listeria.
My personal experience with Costco is that zi purchased salmon and no sooner did I get it home I noticed maggots under the wrapping of my salmon.
Another time I purchased Costco’s muffins only to get home, make ready to eat a muffin and to my surprise there was mold thriving on the muffins in the box of muffins.”
“This couch was on the floor in my local store. It was regularly priced at $999. Same couch is now, 2 months later, listed in the Holiday Savings booklet for $999, after $300 reduction.This is so deceptive. It is an old department store trick. They raise the price before a sale and then put it on sale for the regular price. I expected better of Costco.”
“Costco is becoming worse than Sam’s Club. I was just in the store and they have 4 people blocking the entrance to make sure people know how to scan a card. We have been doing this forever at other stores. Get a grip. The employees are super rude anymore and you can get any of the to do more than point and say it’s over there. We pay for these memberships and should at least be treated with respect. There are so many stores that we don’t get treated well, that it is disappointing that now Costco has joined the ranks of the Walmart customer service and I have been a loyal customer for many years”
“I've been a loyal Costco member for years, but my recent experience at the [100 veterans way,warminster] store was extremely disappointing. I purchased a washer and dryer, but the washer turned out to be defective. When I tried to exchange both units, the manager, [Manager Gen], made an unprofessional comment, asking "Where you came from?" implying that my concerns were less valid because of my background.
Not only was this comment unacceptable, but the manager also failed to provide a satisfactory solution to resolve the issue. As a customer, I expect respect, professionalism, and a willingness to help.
Issues:
• Defective product
• Unprofessional manager
• Lack of empathy
• Unsatisfactory solution”
“Ok guys the Citi Costco rewards card keep in mind that as your balance grows the guys at Citi can cut off your account immediately so that as your rewards balance grows they can swallow your rewards and you will not get them. This is their strategy so as your reward balance grows any little thing and they will close your account and disconnect the app and you can’t get the rewards you built up as they take them from you. So I’ve had Citi lose 6 payments this year by check in the mail totaling 1851.00 and now they have cut off my citi Costco card and swallowed the rewards balance of 360.00. Be warned of their strategy to get the rewards dollars back.”
“Costco is a disgrace of a company. They have come to my house three times to attempt to fix a 4-month-old, $3,000 LG OLE TV, but with no success. They keep coming back to replace parts, but when is enough, enough? I strongly advise against buying electronics from Costco.”
“I purchased a TV and it is not working properly, I would like to return it and upgrade to something better. I am less than 2 weeks over the 90 day return policy and they are forcing me to get this serviced instead of exchanged. I expected better, will think twice of purchasing from Costco again.”
“Costco auto. Tustin, California. Staff at auto stay overtime to make sure they change all the tires. They are very busy. I was waiting for my car tires to be replaced and witnessed their hard work. They went till 10pm. With no break or complain. They were very polite . Names are Christian , Ceaser and Victor. I would like to recognize them and encourage Costco to pay attention to excessive work load of this dept and justly repay them when they stay over.”
“Why does Costco hate heavy men who wear size 42 or 44 or even 46 waist size pants. They don't carry them in the stores & on-line they always say sold out. They must be selling if they are sold out on line.”
“I have been a member for many years & have never had any problems what so ever.
Aii employees have always been helpful & knowledgeable every visit. Thank you Costco for hiring very good, well informed employees about products.
Thank You, again
Bryan Burton--member # 111995551394”
“I bought cheese and it has mold all over it. My concern is they said take pictures and I can get a refund. What they didn't do was take information about the cheese I bought so they could check their shelves. Other people are most likely buying moldy cheese”
“I recently purchased a phone from Costco with AT&T, and unfortunately, it was stolen right in front of my house. We reported the incident to the police and provided all the necessary information. However, AT&T has been giving us the runaround when it comes to getting a refund. I chose to shop at Costco because of their reputation, but I am disappointed with the lack of action taken by AT&T to prevent these thefts. It is frustrating to be misled in trying to get my deposit back. If you are considering purchasing a phone from AT&T at Costco, I would advise against it as there seems to be a risk of not receiving the phone at all.”
