“This summer Costco decided to go to "child proof packaging" on their hearing aid batteries. It a good thing to protect children, yes. Consider this, mostly seniors buy heading aid batteries. The old packaging did not require tools to open. Now your requiring those 60, 70, or 80 year olds to have a pair of scissors available to cut their way into the child proof packaging. Yup, the new package says use scissors to open. Or you could carry loose batteries around in your pocket for your grand kids to find.”
“Been an executive member for 16 years and upon returning a makeup mirror worth $30 I got yelled at by the lady at customer service if I had use it. I calmly said I did open it so I’m returning it because it’s not bright enough. I was so embarrassed there was a long line behind me and people heard her. I’m not sure if I can tolerate that kind of attitude again but I can guarantee you I won’t be as nice as I was. Another thing, we decided to downgrade our membership before it expires next year. I don’t see any reason why pay more for membership if everyone has to get in the same long line anyway.”
“Champaign IL 61822 - NO INSTALLATION SERVICE
CHAT SESSION:
Kala D.
Thank you for bearing with me! Upon checking, your area is one of the few areas Costco is unable to provide installation to due to not having anyone contracted in your zip code to complete the professional installation. This was stated in checkout after adding the item to your cart : Services
Included Services
included Delivery of all Appliances
included Haul away included. The member must have their old appliance uninstalled by a licensed professional prior to delivery team arriving to receive haul away.
Not Included Services
not-included Dishwasher Installation
ME: The delivery guys did not want to take the old appliance even though it was disconnected sitting in our garage
Kala D.
I apologize as typically they want to ensure the new item can be installed before the old item is hauled away as people will try to retrieve the old item once they realize they are not able to install the new item so it is to ensure you do not lose it. Was the new dishwasher able to be installed?”
“Been going to Costco Vacaville for whole life they fuckn put scan your card I did we are a family of 6 living together so card in my dad’s name they said he has to personally be there to shop are you fuckn kidding me that’s the last time I’m fuckn spending my money there rude obnoxious are those people prices are freaking high not worth buying there winco way better”
“Terrible customer service. Placed on-line order and Costco accepted my order. But order just sat for 5 days with no updates. After 5 days I contacted Costco Customer service who advised me the item I ordered was out of stock. Who accepts an order knowing that the item is out of stock and just lets it sit unfilled for 5 days!!!!!!!!’n”
“Hello,
Here’s the thing, I’ve been a Costco member for a very long time. I enjoy the experience for the simplified straightforward experience. One tap payment for fuel & warehouse payment as an example.
As I happened to be in Edmonton I thought I’d stop by the 142st location to have a look. Had my AirPods in listening to music and as I cruised past the main entrance as I usually do showing my card as I always do. The clerk said something I didn’t really hear as I went by. As I was walking in the warehouse another clerk approached me and said I didn’t “check in”
I asked when did this start she said about 3 weeks ago.
I said that’s okay, I’ll leave.
So here’s the thing for myself personally. I want my life to be simplified and streamlined, not the other way around. I avoid lineups like the plague. I will Nope this location and any other location that adds additional steps in my Costco experience.
So now I have to wait in a line to check into the warehouse and then someone Checks my membership card when I use the self checkout and then I have to wait again some someone can check my receipt for “errors”
Too many step for this member!
Wade”
“Went to Costco on powers in Colorado Springs. Had my emotional support dog with me. He is old and can’t walk. Manager Michael denied entry. They need to check out the Colorado law. Can’t make they on one. Rude”
“I visited the store today to buy some essential items for my mother who has a disability. Upon entering the store I was allowed in by security. At the check out an employee by the name of Kelvin seized my mothers membership card and advised she will have to collect it herself despite me pleading with him he refused to return the card. When I requested to speak to a manger he questioned my request. I then proceeded to look for a manager myself. A manager by the name of Dominque was extremely rude, impatient and advised that my mothers membership will be ceased because she has a disability when I asked her where in the terms and a conditions it stipulates this clause she failed to provide me with a satisfactory answer instead she shouted at me and refused to provide me with the head offices email address. My mother has been an executive member of Costco since 2010, I am appalled by the way she has been treated due to her disability. I will engaging a solicitor to write to the business regarding the awful treatment of my mother. I would strongly advise customers to not shop at this store especially if you have a disability.”
“Delivery and removal service is a joke they will fill you with empty promises and then never deliver on them. and your still stuck with your old fridge!! They don’t do 4 man teams for removal but they will tell you they do so save yourself some time and buy from Home Depot!”
“Bought appliance through costco thinking about the warranty they have. Now my frustrations are due to the LACK OF SUPPORT from warranty. Horrible experience. Horrible customer service.”
“Wanted a refund on my membership that is a 100% guarantee and was denied the 100% guarantee. The staff walked away from me after harassing me to sign a form and called the cops.
Costco then tells my purchases to the police so that it stays in a police report that anyone can view now
Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse
I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form
They denied me a tire warranty service after I got a screw in my tire.
Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me.
I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast
IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID”
“The worst experience when it comes to management. I applied for a membership one week ago at Surrey BC King George avenue and the lady told me the printer was out of order. They took my photo and asked me to download the app. I downloaded the app and it took me through a lengthy process of verification through Interac asking me to login into my bank account. Trusting this huge business I followed the prompts and it said the account is verified. Then when I opened the app it said not verified. I went three times but the bunch of women at the customer service failed to resolve. They asked me to delete the account and app. I did, and they gave me another membership number. Instead of solving the issue, the women kept giving me lectures on becoming a VIP member. 1 went through the whole process of identification and verification again and it still did not work. This multimillion business has not even replaced a f”
“The whole Costco membership process is a joke. I'd recommend going to Sam's or BJ'S.
Looking at the overall one star reviews for all locations, you would think they would address the issue with payment.
Does it really matter who pays for it.?
Don't get a membership here folks, you will regret it eventually, not to mention the employees hate their job”
“Guy left without installing dishwasher because he said floor was not level. Shouldn’t an installer know how to level an appliance. He left and said he couldn’t do it AND lefty water turned off and when we turned it back on, water was shooting out from bottom of sink where he was trying to connect something. So now we have a dishwasher sitting in our kitchen and no water to even hand wash dishes. Would never recommend buying dishwasher at Costco.”
“The manager at sun prairie Costco his name is Chad, absolutely disgusting behavior from any employee! My daughter is African American and white and she looks more black passing she came in with some Prada glasses frames we bought online and she just needed to get her prescription in them I’ve done this before so I told her about it and she asked Chad for his company fax number so target could send her prescription over and she stepped off to the side Chad decided it would be best to notice the young lady and ask her if the glasse frames were his and basically accusing her of stealing the frames that where on her face. She clearly walked in with them on as a Camera would prove that but she didn’t even want to get the frames switched out to her prescription anymore and was feeling very uncomfortable after words if this how the CEO wrote that discrimination and racism letter I don’t think this was the case.”
“They had no intentions of honoring the contract and left their product in the way and not installed. They did a drive by drop off and screwed me over.”
“I’m absolutely frustrated with Costco refrigerator purchase refrigerator not work and Costco only give 2 years and that company replaced it and that was broken too after that they send an other one, and few months after it’s broken again the brand is kenmore, it was the only time I see Costco with this brand and I got it I’m very exhausted with this situation. Now they said the guarantee it’s expired my god , the all guaranteed have issues back and forth so not broken again and I will trough it”
“Have been a Costco member for 20+ years. I placed an online order for a washing machine on a Wednesday for delivery on Saturday. Got several emails and a text confirming delivery time. Delivery time arrives and expires and I hear nothing from Costco. Waiting for 2 hours beyond delivery time (almost 9PM) before giving up on them. The next morning I get an email saying delivery was rescheduled for that day (Sunday). I hear no more from them. On Monday I check the status online and it says delivery rescheduled due to customer request? Huh? I never requested this. By Wednesday, I had enough so I called customer service. Guy tells me that they tried to delivery but no one answered the door. I said, did they take pictures, did they call me, did they leave a note? Of course not because it never happened. They failed to delivery and are covering their butts. I told him to cancel and issue a full refund. Later that day I get an email saying the my order was cancelled and a note saying "Product lost". Wow. How do you lose a washing machine? My guess is that they destroyed it somehow or it was employee theft. Hard to believe this is Costco that I was dealing with.”
