“At the food court
I ordered a slice of pizza a sandwich and 2 cokes I did a little shopping about 15 minutes I went to pickup my order where you pickup whole pizza the lady barked at me and said it wasn't ready
1 hour later I went back to where you pickup whole pizzas and a different lady told me I had to pickup my order on the other side of the counter I didn't know that when I went to check on my order on the other side of the counter a different lady barked at me and told me we called out your # 20 minutes ago no one answered so we thow your order away I learned something today 7-25-24 the hard way I got a refund”
“My wife and I have been executive members with Costco since 1999, #823583720000. We have purchased all our appliances from Costco. In the past, they have always bent over backwards to resolve any issues that may arise.
This all changed with our last order. We purchased a Refrigerator, Range, Dishwasher and a Washer & Dryer (all Samsung) when we bought our new house. We have had issues with the Fridge and Dishwasher. They took care of the issues.
At the beginning of 2024, (January), we started noticing a number of articles of clothes with stains on them. The question became, how did this get stained? Some were new and had only been washed once. WE determined they were coming out of the washer with these new stains. We changed laundry detergent from Tide to Gain, same thing. We stopped using the fragrance beads. Still the stains appeared. (this all took time to go through this process of elimination).
In March, I called Costo Warranty/Tech support. The opened a ticket #240618-001755. The sent out a 3rd party company named UNI. They came out, diagnosed the washer as having a cracked drum. They didn’t have a drum in stock so they ordered it. A little over 3 weeks later, they came back out and replaced the drum. All good, right? Wrong. It took another 3-4 weeks for us to notice the problem still existed. Our clothes were still coming out of the washer stained. Noticeable on light colored and white clothes.
I called Costco back and I was told that the washer is out of warranty. I explained that is still the same problem that was not repaired the 1st time. They apologized and told me that the ticket was closed.
The more I thought about this, the more upset I got. 70% of the stuff we have as furnishings in our home was purchased from Costco.
I called them back to talk to someone about this. This isn’t right. When I started the claim, it was still under warranty. It was never repaired properly. WE still have clothes being ruined. And now the tell me, sorry, the washer is out of warranty. I spoke to a nice understanding gentleman on 7/22. He stated that the decision didn’t seem right. He opened another ticket, 240722-000373 and said he would escalate to a supervisor.
I received the below response on 7/24:
Response By Email (Abelina G) (07/23/2024 06:07 PM)
Dear Robert
Unfortunately your [Samsung Washer] is Out of Warranty as of [4/26/2024] and there is no Extended Warranty purchased. Our last request of service was set up for Samsung to contact you for repair on 3/25/2024 and an appointment on 3/29/2024. We had not heard back from you on the case, so the case was closed as resolved.
We understand that this might not be the news you wanted to hear and do apologize about the inconvenience you are going through. Our warranty coverage is with Citi Bank at this time and the warranty is under their policy history so unfortunately, we are not able to take over or assist with their warranty claim procedure.
We hope this information helps a little and thank you for your time.
Sincerely,
Abelina G
Resolution Team
Costco Technical and Warranty Services
www.costco.com | 866.611.6103
This is unacceptable. A reasonable person would agree that I shouldn’t have to replace a washer every 2 years. I’m not even asking for compensation for the hundreds of dollars’ worth of clothes the washer has ruined.
Costco will either take care of this or we will be forced to purchase a new washer and dryer (because you will never match the washer to the dryer now). But if I have to do that, you can bet the purchase will not be made with Costco.
I would like a supervisor’s response
Robert Norris
(909)279-4296”
“My friend had two tires wear out too soon(2000 miles), at this time no adjustment for the new tires made and at this point not expected. Had to make an appointment for new tires. 11:00 AM. Got there at 10:30 AM. tires completed at 12-1:00PM.!!! What is the purpose of a time frame? I could have gone to an emergency room with a splinter and got out faster!!!
Hoover Al. Costco stinks (at least the tire dept). Tire department personnel for the most part, lack of knowledge or rude! Next time Sams Club or retail tire store. Only 1 person from the install department seemed concerned, and of course is was flack!!! The manager was not there of course! So sad!!!”
“Mycharge is a product sold by Costco that was recalled . I did what they said since my unit was recalled and they are stalling and finding excuses to not replace the product . Stay away from this product , Costco should stop selling items where the MFG plays a game that they’ll replace it then you try to get it replace and get the run around . I’m considering getting rid of my Costco membership since they are part of this .”
“Today I went to Costco in SE Gilbert, AZ and I was walking in as I have done so many other times through the entrance for customer service to get to the food court and more often than not, the line for customer service is backed up to the entrance, so I did like many times before, moved over to where people are exiting so that I can get to the food court and I was stoped by an employee. I did not get his name but he just sent me back saying that I needed to use the entrance. While I understand that, I was confused as to when the rule started since I have accessed the food court many times using that same tour. Also, I think is ridiculous for a customer to have to walk around to the entrance then down the path, then to the registers, then cross them when more often than not they are backed up with people trying to pay so that I can finally reach the food court. On top of that, the employee approached me, or more accurately, yelled at me from a distance making me feel embarrassed of doing something I have always done and never stopped nor told by any employee that I am supposed to go around using the main entrance.”
“We have been members for quite a while and shop at Costco quite often. It was insulting they made you stand and compare your face with the picture on your card. But today was the worst. In addition to shopping for my 101 year old mother, I brot my elderly sister to do her stock up shopping. After being a member for many years I was accused of card sharing and the girl told me it's the last time I can ring up an order for my mom and sister using separate credit cards for each order. She made me feel like I was trying to be dishonest and said she"will allow it this time but not again after today. My questions are "Why????and what difference does it make when I am right there?" It's not like I gave my card away for someone else to use, I am merely helping my family AND I WAS RIGHT THERE!! It was very embarrassing and humiliating to have a stranger talk to me that way. This needs to be fixed!”
“I purchased 4 gift cards at $500 each. Costco emailed the gift cards but only 1 would “open” at the warehouse.
On 7/5 Costco said they would refund the balance of $1500.
As of 7/20 they still have not refunded.
I guess I will have to file a dispute with my credit card company to get the promised refund.
WOW, Costco used to be so great.”
“Early June I went to buy a Costco membership, ready to pay for the full membership. At the customer service desk, they told me there was an on-line special and if I applied on-line I would get half the membership fee back in coupons. So the Manager of the Customer Service desk helped me to do it on-line in the store. She indicated I could pay on-line with my Visa card for the membership I found this strange because I was told by a friend that Costco doesn't accept Visa in store. But I did it anyway, paying with my Visa for the membership. I bought what I wanted paying cash at checkout. Yesterday I went back to Costco. When I got to cash they told me I had to pay my membership fee. At customer service two different customer service agents told me my credit card company cancelled the transaction in June. I said impossible. I went home to figure out what when wrong. Sure enough when I called Visa they told me it had been Costco that cancelled the transaction in June. When I called Costco back it was very difficult to get through to someone. Eventually I spoke with Angelie who indicated they would honour the coupons but I was told it was for only on-line shopping. This was never explained to me at the beginning that the coupons were only for on-line ordering. I would never have wasted my time in June. A short time after , another person from Costco called me, offering a $10 discount the next time I shopped in-store. She also indicated that other customers had similar experiences with the on-line promotion and membership orders being cancelled. I give her credit for the attempt to make this right. But $10 is such a small amount compared the embarrassment, stress caused and time wasted. Obviously people will always shop at Costco because of the deals. However, this experience shows me that Costco staff have extremely poor knowledge of on-line deals and on-line technical issues. Passing the buck and telling me it was my credit card company that caused the issue is appalling. Not sure that I will go back and buy a membership. I do not recommend shopping at that location as the customer service staff not knowledgeable.”
“Nobody will answer a phone at the Brookhaven Costco. Pharmacy, auto center, phone will ring forever!
You would think they would hire a customer service department to at least answer a phone call!”
“Tried to return some ill fitting glasses that simply were too big. The woman in optical assured
Me she was an expert and that they fit perfectly. Took three weeks to get them. They wouldn’t stay on my face, they were huge and heavy. I tried to return them and a man in optical said he couldn’t take them back. I said Costco will take anything back a woman assured me in customer service. The guy said I was just having buyers remorse! I said damn right, these are crappy fitting glasses that were almost shoved down my throat by a
Pushy sales gal. He said he’d refund my money but Costco will
Lose money. He will only do it once. Trust me, it’s the last time for me to buy glasses at Costco. I want expertly fitting high quality frames, not some outdated obsolete frames that couldn’t be sold somwhere else! I’m totally done with Costco Optical. Costco is also slipping hugely in customer service. You’d think I was taking money out of that chumps pocket. In hind sight, I was much too
Polite.”
“Just learned today that our Costco store bakery in Cranberry Township, PA has DISCONTINUED the "COUNTRY FRENCH BREAD". I can't believe how disheartened I was when the Costco baker gave me the bad news! This bread was perfect inside and out, with a crust that was edible (unlike the leather exterior of the other breads, such as the Rustic Italian), and just soft enough on the inside. There wasn't that sourdough taste either. I've tried all the others, did not like them at all.
Now I'll be on the hunt in other stores for a similar bread to the Costco Country French Bread. Hoping Panera or a privately owned local bakery has a bread that is very similar.”
“**Disappointed with Costco's Wholegrain Triangle Bread**
I have been a loyal Costco customer since 2018, primarily buying their wholegrain triangle bread. However, in the past 1-2 months, I've noticed a significant change in the bread. Each piece is now smaller, yet the weight remains the same. This suggests that more water has been added to the recipe to maintain the weight while reducing the size.
This change has also impacted my health. I have a sensitive stomach, and this bread used to be one of the few that didn't cause me any issues. Recently, however, it has started to bother my stomach, likely due to the altered recipe.
.While I didn't count the pieces before, the difference is noticeable and affects the value and quality of the product. Unfortunately, I am now considering alternative options due to this disappointing change.”
“Costco customer service and delivery service needs a complete re-haul. The product I ordered was suppose to have been to me in 14 days it is now over 30 days and still can't commit to delivering it till another week. I have been without a dishwasher and the person who was suppose to install was rude, lazy and did not want to do their job. I had to take out my current dishwasher to prove to him that the floor was level, even though the appliance has adjustable legs (he unaware of that said they did not, I had to read to him the installation manual). Have sending me a damaged dishwasher Costco did nothing to make sure a new one go to me ASAP. In fact I still have the damage one and the old one in my garage even though they had 3 chances to haul both away. I will never order another appliance or anything of great value from them again.”
“The lady at the customer service was very rude and taking to her friend for some Time while I was waiting to return an item, she was completely ignoring me....
Also, the patio furniture are so overpriced, Wayfair prices are way cheaper and the same quality...”
“You should all agree not to go to Costco, they don't treat you well with their membership card rules, they're just stupid and in the end it depends on the consumer. I recommend not going to Costco.”
“Failure to install dishwasher. Took mine and left water unhooked to new dishwasher because installer did not have a $8.00 coupling.
After the fact, tried to explain it away that my house was not up to code. My home was built in 1975 and is up to code.
I went and got a fitting and hooked up the water so that we could have water in the house.
The installer took all the mounting hardware with him and now the dishwasher can not be installed by anyone without locating the missing parts.
Unable to upload jpeg photo.”
“Wonderful experience today in Sun Prairie. Melanie, membership manager, went above and beyond! She refunded 3 years of member fees since my sister had passed and her disabled veteran husband did not use. She spent so much time with me. What a valuable employee!!!!”
“When and the Costco‘s on Junction Boulevard and the security follow me and my family around the store which we are black I they thought we were stealing something we had bags from TJ Maxx also Mandy’s and receipts for everything as we proceeded to the register, he followed me which I paid for all my items and as we were going out the door, he said this other big white guy to search our bags and ask for receipts, which I had receipts for everything he lucky. I didn’t have my phone out to record him because if so, I will be suing Costco. I had a very hard work experience. They are very racist over there. I will never go there again young guy, and this was on Sunday 😡😡”
