“Customer service is terrible. I barely get to real person, after I explain my situation, she (Denies) put me on a hold after 15 min I hang up. Also, tried to reset password using my phone, but after I received verification code on my email, the system knock me out from the page where it should be entered.”
“Purchased 6 new kitchen appliances. Delivery,
Installation and removal of old appliances was part of the purchase.
Delivery men were unprofessional and inept.
They were not able to remove the frig doors to remove the old one or install the new one.
Without warning they left the new refrigerator OUTSIDE THE FRONT DOOR, and simply left.
To repeat - they left the new refrigerator
OUTSIDE THE FRONT DOOR and left. in fact it was so close to the front door that my wife was trapped in the condo. She had to call her son in law to move the fridge enough for her to exit.
We had to figure out how to move the fridge into the condo ourselves.
The delivery men put the washer and dryer back on the truck before they left.
10 minutes later we received a email from
costco confirming delivery and installation was completed !
After 90 minutes on phone telling this story repeatedly Costco promised to finish delivery, installation and removal next week.
in the meantime, new appliances are sitting in the living room and partially disassembled appliances litter the kitchen.
our confidence is not high.
they offered a $300 reimbursement for
our troubles.”
“Purchased angel water system thru the Costco , they promised to me "now you water will be cleared and not smell " but it's still yellow and smells like a rotten egg! They charged me around $6000 for that system!! I have a lot of friends who have systems from different companies and that system cost twice cheaper and they don't have that kind of problems! When I contacted angel water and explained them everything, they offered to me one more additional system for $5500 , so total cost willing to be around
$11500!! How I said before, I have a lot of friends who install system with filters and softener for price around 6k for everything and everything works perfectly already for a many years! I already waisted a lot of time on a phone calls and waiting for technician from them and told them for a hundred times we have only two ways, first to remove that system and return my money or fix everything and it's should work as its was promised! But they still offered me additional system and a thousand explanation what we can try but water still smells and yellow! Stay away from that company, they a scammers! With that kind of partnership Costco slowly destroying reputation!”
“Purchased dishwasher was promised removal and installation they delivered dishwasher and left said I had to make second appointment for installation I was lied to ended up removing and replacing my self called customer service asked for compensation answer no better off going to appliance store that does everything at once no different price very disappointing last Costco appliance purchase hope this helps in your purchase decision”
“The employees in the bakery in Costco in Elkridge, MD, decided that customer service was optional on Friday evening, June 23, 2023. I went there to pick up a birthday cake. One male employee was helping another member. Two female employees were standing behind the counter just shooting the breeze with each other for over ten minutes while ignoring me. One had her back to me, but the other was looking right at me the whole time. I made eye contact and waved at her a few times, but she just kept right on talking to her co-worker. When I got tired of trying to get her attention patiently, I flailed my arms in the air and said loudly "what does a person have to do to get some service in this bakery?" She looked at me, said something else to her co-worker, and scurried away. The woman she was talking to came over and asked "how can I assist you?" After she brought my cake over, I complained about the horrible customer experience of being ignored for over 10 minutes. She responded by making excuses about how employee's jobs were not just helping customers but also coordinating with co-workers about the day to day work. At the checkout area, when spoke to a manager about the situation, he basically said that he would chat with the bakery workers about responding more quickly to members at the counter. After fighting traffic for over an hour to get to Costco to pick up a cake, I was highly disappointed that neither the manager nor the employee ever apologized for the poor treatment or acknowledged my frustration in any way.”
“I have had the worse experience with the Hearing Aid department at the Raileigh Costco. They do not tell me that they are not audiologists until after you buying the hearing aids. I ended up making 4 visits before buying the hearing aid. What they didn't tell me is that if the hearing aid when you receive it is not working e.g it doesn't provide any hearing advantage they will re-do it for 2 years. So I are stuck with a bad hearing aid. They did not tell me this before you buy. They made it seem that they will fix anything before you buy.”
“I ordered a 1400.00 sofa from costco.. Shipping company lost it, it took hours of phone calls with the efw shipping and costco customer service.. Costco never returned a call. I had them at least 6 times even after speaking to supervisors they would follow up and contact me.. Not once!!! I kept having to call back. Finally they just shipped me a new one.. Then 2 months later the original sofa shows up at my house.. I can't keep something I did not pay for so I contact costco.. They say they will pick it up.. I get a call from the Efw original shipping company who lost it and gave me the run around in the first place tell me they would pick it up.. Well, they never showed.. Costco marked the sofa as return cancelled so I called costco.. They would not tell me why they marked it cancelled.. After being on the phone for another half hour, the associate told me costco will contact me with in a few days to make sure it gets picked up.. Guess what??? 6 days later no call. Nothing. EFW called again today and no apology, they just said they missed the date so they will shedule again.. Really??? It is now 4.5 months and I am still dealing with a sofa problem from costco.. I am the customer..”
“Shopping at Costco has to be the worst grocery shopping experience one can have. It is always and I mean always packed. Their app is also horrible and so difficult to shop. Not user friendly at all. If there was an option to rate zero stars, I would.”
“My daughter attended a career fair at her university yesterday and visited Costco representatives there. Despite the fact that she is about to graduate with a degree in Economics and Finance and has a nearly 4.0 GPA, she was informed by the Costco rep that if she wanted to work for Costco, she would have to join as a receptionist and "work her way up". Not sure which cave they got this guy from but very distressing he should be representing this company to the world. More distressing that he is relatively young and has this viewpoint of the opposite sex. This has certainly put a bad taste in my mouth for an organization with which I was previously happy to do business.”
“I started with Price Club in 1988, so obviously a long time member.
Their decline in customer service is like a rock dropped out of a plane.
I did not renew my membership at the end of January 2023.”
“I had Colorado Living (Jacuzzi) come out to give me an estimate, they were profession, I told them I was on a budget. I just wanted a tub to shower conversion, all said and done the estimate came in at $11,000 then they took off their sign right now special all in all with a call to the office it came in at $8,900, high in my opinion but I am new in this process. I told them I needed some time to think about it and check into other options. A friend told me to look into Costco, I found out that Costco uses this company. I email them about using my Costco membership to see what my price would be. I was told it would be higher because they only quote premium products to Costco customers. I contacted customer service sent them my information their response was to have a representative from Colorado Living contact me. I used Costco Home Services before to install my new furnace for my home, the sales person came out gave me all my options from the lower end to the higher end, I made a great choice for my budget and could not be happier. I rely on Costco to vet out companies for me, prior to this I really thought that you guys were looking out for me. In the time of economic instability I think having all options presented to your customers would build loyalty, very disappointed. I will still be a Costco customer but I do not think I will be using the home services or recommending them to others.”
“This review is for the tire department section of Costco Located in Almaden, On Friday January 28th, 2023 we prepaid for the order for tire replacement the next day Saturday January 29th, 2023 with the sales person LLoyd E. The sales person stated to the customer that order will be done the next day, just wait in line the next day. When the customer walked into the store the Costco Tire department informed that there was no appointment scheduled, they asked to wait for two hour for the tire replacement, and then the staff stated that they could no longer can help complete the tire replacement. Since we did not make an appointment at the store. The staff names were Daniel and Bryan. They were speaking rudely to the customer and did not solve the problem. The customer asked to speak management. It was really frustrating, since he customer prepaid for the order, and it was not explained to the customers that they should make appointment for the next day. The customer were unhappy with the staff working at the tire store, since they were not willing to help the customer, their interaction with the customer was not helpful, negative, and unprofessional. This customer was in urgent need of Tire Replacement. At the end of the two hour wait, the lead manager of the tire department, named Shannon, spoke to the customer, and directed the customer to another store location to have the tire replacement completed. The manager, was able to provide solutions to the customer, but the Staff stated that they stated No, they can't do anything to solve the problem. The customer has been member of the Costco whole sales for 15 years and did not expect to be treated negatively by the store staff.”
“We ordered furniture through Costco.com, a couch, loveseat, and chair. It took 1 chair, 4 loveseats, and 6 couches before we got furniture without visible damage. Returned within 8 months due to sagging seats and one armrest collapsing. Now to getting our money back. Due to cc fraud, we closed the original account it was charged on. Costco agreed to refund by cheque for all 3 items. They processed cheques for 2 but made a credit (which should not have been accepted but was) to the cc. Called several times and was told it was being fixed and we would be updated all along the way by supervisors but heard nothing except crickets chirping. Each time we call, we are told something different and the last supervisor’s excuse was that she was just coming into the situation so wouldn’t be held accountable for any previous communication. Still waiting for a cheque that we were told we would have in 7-10 days when I was emailed about the cheque being mailed. Called customer service and was told they’re not sure why we were told that as standard procedure is 3-5 weeks. When we originally set up the return, we were told 3-5 weeks from furniture pick up date but now we’re being told it’s 3-5 weeks from cheque mailing date. Not only do I not trust anything I’m told by Costco.com, I now know they can’t be trusted to fix a mistake they made. This experience from start to finish has taken almost a year so far and we’re still not done while we wait for our refund. What a nightmare dealing with this company has been. So much for their great customer service. We have a much different definition of great and reliable. We have been fed nothing but untruths all along and then told we just misunderstood each and every lie we were fed over several hours of wasted time on the phone with them”
“When it comes to clothes... Costco sucks for "man" size... 2xl is the biggest.. but there's a lot of big men that shop the stores that would like to be included on clothing deals.”
“Beware: CostCo in Henrico Virginia installed tires on my vehicle that resulted in gouges and scratches on all my factory aluminum wheels. After reporting this to the service manager he declared that he knew what had caused it in their process and asked me to complete a claim for a remedy. Today the claims department has declared that nothing they do could create the damage in spite of the service manager admitting wronging when reported. I am left to repair the rims myself. I patiently waited over a month for the claim to be filed and processed for this shameful declaration by CostCo to a long time customer.”
“Everything. I've shopped at Costco since 1999 and I've seen a huge shift since 2019. Poor customer service, a defeated looking staff and way less the number of employees. Is the floor clean? Yes, but the culture of Costco has taken a huge turn for the worse. I asked to speak to a manager at the Scottsdale,AZ location and he was so unprofessional that I immediately canceled my membership. My family canceled theirs the same day. Something needs to change there and I blame the top. I'm in a leadership/management position at a large corporation and I'm disappointed and disgusted from what I experienced at my last Costco visit.”
“I just had a Costco delivery for a 77” tv and I couldn’t have been more pleased with their service! The delivery was about a week after we ordered it online. It came from Memphis, Tn and I’m about 100 miles north. They are the only delivery that I know of that gives a 3 hour window of time. They emailed us prior then called on the way and arrived actually about 10 minutes before 11:30. The driver, Bigfoot, was pleasant and professional. I definitely give 5 stars on delivery.”
