“I love shopping at Costco but I was very disappointed tonight at approximately 5:30 p.m. to see only three full checkouts open when the store was packed with long lines. I understand that most Monday nights are probably not that crowded but it is the week of Thanksgiving and Black Friday savings. There were multiple full service checkouts that were closed. There was a lady encouraging people to do self checkout but I am not going to do self-checkout when I'm spending over $900 at one time. The member service is lacking.”
“They lied for over a week about mattress and box haul away. Elderly mother was told they did haul away after purchase, however, it was not close to the truth! They finally said only in California, did not disclose this up front. Returning it...”
“Zero stars as far as customer service goes in Naperville Tire Center. And ridiculous that you can NOT reach a person for a online REFUND . What a hassle . Had to go somewhere else to get my tires. Got Tired of waiting”
“Costco purchased the logistics and order fulfillment of Sears Appliances. They delivered a GE refrigerator on June 20, 2022. We had been waiting on delivery since March 23, 2022. When the new refrigerator was plugged in it made a terrible noise. It clearly was not working properly. When we asked the delivery people to put back the old refrigerator they jumped in their truck and drove away. We have scheduled 17 delivery appointments which have all been cancelled. We have not had a working refrigerator for 4 months and counting. I am at my wits end. The customer service is beyond bad. This is an unbelievable situation. All we want is a working refrigerator.”
“Do they discriminate against customers? Had security guard in Littleton CO literally followed me around and harass me and also took it the next level and followed me around in my condominium living complex and then had his denver police friends help him out as well.( j.Dennis DPD ) He said he was a former police officer. Now working security at Costco. What do we do about that sale? Making people do things they otherwise wouldn’t shouldn’t do. Entrapment, which is what I don’t ^ know was to come next. Harassment can cause problems. Very overconfident he could do it and get away with it. Only one lifestyle goes that far as far as I know. Did I read they were very LGBTQ friendly ? I’ll somewhat give him credit here though. He did at first try to be my friend by helping me move my big heavy door into my place and then point out where he lived . Maybe I wad supposed get the idea and to go over there and have some beers. I don’t know. But they are pushy and hate rejection . Maybe it was my fault. I could have never paid the favor back and didn’t realize it. Yes I called corporate ( thanks in advance for the tip), but their kind of discrimination Is so one way closet protected it gets silent when it happens that I didn’t get any kind of answer. It is their right to do it. Nobodies right to do it to them . Advantage closet. Taboo subject thanks to the one ways closet protection. Sorry , but they should be treated like the rest of us . Open transparent and not be allowed to blackmail harrasss entrap or rule in ANY one way fashion like they do. Closet victim lying about victimhood manipulating reasons or not. NOT better. It is called equal rights.”
“Costco is becoming horrible and non trustworthy. They are putting limitations and obstacles on returning defected items, by applying time constraint and other pressure points. Costco has applied a policy that punishing customers by keeping track on returning more than 3 items, and tell the customer "you have a record in our system!!". Through the years the Costco workers became really rude and reckless in customer service and treating the customers without dignity and no sense of service, rudely. prices in Costco have lost its competitive lower price and now is much much higher than competition; to a level that does not justify buying at bulk sizes.”
“This post deals directly with the tire center at Costco on Woodruff Road location. I purchased a set of tires and then went back to have them rotated and balanced, only to have the tire center break my trailing arm on my 2017 ford escape. I had no issues with my car until I took it back to them for the tire rotation and tire balance. I got there at 9:40 am and the car was pulled into the bay at 9:55AM and they didn't finish with my car until 12:49 PM. I filed a claim with the store and showed pictures but no one has returned the call or neither has Costco owned up to the error that they have caused . WARNING DON'T TAKE YOUR CAR HERE!!!”
“We receive a catalog that we don’t open/don’t want. The site, after answering five verification questions, leads me nowhere. MAKE CATALOG CANCELLATIONS an option as I never asked for it.”
“I was given a Costco giftcard. The website says that you can shop in stores with a giftcard. I was refused entry. Then, I went to member services and their response was "who would tell you that". You know you can't go over the amount on your giftcard wihtout cash". I didn't have any cash. I went four dollars over and they did take my debit card but no without making me feel like I was breaking the rules. I would have liked to been welcomed. It would have been nice for someone to ask me to be a member. Instead I was treated as someone not welcome and suspicious.”
“I was at checkout and was approached by a gentleman who told me my account was flagged for an upgraded membership. He began speaking to me while checking out and interrupted my ability to check my total bill and have any interaction with the person checking me out. He then continued without allowing me to leave the check out area. I initiated moving my cart out of the checkout area and he continued. I then initiated moving my cart out of the line of traffic as he continued to talk to me there.
I felt I was being accosted and coerced into upgrading my membership. I was taken to customer service and was told that I didn’t get back even the amount of the difference in membership costs. The person who initially approached me stated that they “usually” refund the difference in memberships if I do not spend enough.
I was very disappointed in this encounter.”
“I have been a very loyal Costco member for over 25yrs
I always bounce around with joy that Costco is such a great store
But today I called about a washer that I had purchased that no longer works and because I paid for it with cash and not a citi card I did not have a warranty!!!
So lame
I will from now on seek out other places to purchase items from that offer better warranties to people that pay with cash etc
Very disappointed in Costco
I have never doubted the store until now
The washer didn’t even last 2 yrs before it broke
Junk and Costco sold it junk”
“The person at register missed an item. The person at door wouldn’t look at receipt to see milk wasn’t rung up and I was willing to leave at counter to not have to go through line. They insist someone else had to take care. Maybe he can not read and only can count. So I returned all of it and no longer shopping there. No one was helpful. Complete waste of time.”
“Costco is fine till you have a problem. Do not buy computer from Costco. Will not let you use your own computer unless you enter all your information and have internet. I called their concierge service to explain this computer cannot go on the net and after 20 min on hold hung up on me. Called back and been on hold again 20 min with no help”
“I always buy Kirkland Spanish Queen Olives for my martinis . They are the best olives I have ever bought until now. The ones we are using now taste strange, sort of medicinal tasting and not like olives at all! I don’t know what happened with this product but they are definitely not the ones I am used to. I bought some more the other day and hopefully they are better - if not they will be returned. In my experience all Kirkland product are very good!”
“My order of frozen foods arrived completely thawed out, soggy and ruined, the dry ice had completely melted, the inside of the box was hot. We threw the entire order in the trash.
If they're going to ship frozen foods to Arizona, in July, they'd better make sure to pack it correctly and, not pack in on Saturday, to arrive on Tuesday!”
“I asked customer service where is the item located. he did know. so he called other person.
other person told him. but the item is no there
he walked away washout say any thing
he is very rudely”
