We ordered furniture through Costco.com, a couch, loveseat, and chair. It took 1 chair, 4 loveseats, and 6 couches before we got furniture without visible damage. Returned within 8 months due to sagging seats and one armrest collapsing. Now to getting our money back. Due to cc fraud, we closed the original account it was charged on. Costco agreed to refund by cheque for all 3 items. They processed cheques for 2 but made a credit (which should not have been accepted but was) to the cc. Called several times and was told it was being fixed and we would be updated all along the way by supervisors but heard nothing except crickets chirping. Each time we call, we are told something different and the last supervisor’s excuse was that she was just coming into the situation so wouldn’t be held accountable for any previous communication. Still waiting for a cheque that we were told we would have in 7-10 days when I was emailed about the cheque being mailed. Called customer service and was told they’re not sure why we were told that as standard procedure is 3-5 weeks. When we originally set up the return, we were told 3-5 weeks from furniture pick up date but now we’re being told it’s 3-5 weeks from cheque mailing date. Not only do I not trust anything I’m told by Costco.com, I now know they can’t be trusted to fix a mistake they made. This experience from start to finish has taken almost a year so far and we’re still not done while we wait for our refund. What a nightmare dealing with this company has been. So much for their great customer service. We have a much different definition of great and reliable. We have been fed nothing but untruths all along and then told we just misunderstood each and every lie we were fed over several hours of wasted time on the phone with them