This review is for the tire department section of Costco Located in Almaden, On Friday January 28th, 2023 we prepaid for the order for tire replacement the next day Saturday January 29th, 2023 with the sales person LLoyd E. The sales person stated to the customer that order will be done the next day, just wait in line the next day. When the customer walked into the store the Costco Tire department informed that there was no appointment scheduled, they asked to wait for two hour for the tire replacement, and then the staff stated that they could no longer can help complete the tire replacement. Since we did not make an appointment at the store. The staff names were Daniel and Bryan. They were speaking rudely to the customer and did not solve the problem. The customer asked to speak management. It was really frustrating, since he customer prepaid for the order, and it was not explained to the customers that they should make appointment for the next day. The customer were unhappy with the staff working at the tire store, since they were not willing to help the customer, their interaction with the customer was not helpful, negative, and unprofessional. This customer was in urgent need of Tire Replacement. At the end of the two hour wait, the lead manager of the tire department, named Shannon, spoke to the customer, and directed the customer to another store location to have the tire replacement completed. The manager, was able to provide solutions to the customer, but the Staff stated that they stated No, they can't do anything to solve the problem. The customer has been member of the Costco whole sales for 15 years and did not expect to be treated negatively by the store staff.