I had Colorado Living (Jacuzzi) come out to give me an estimate, they were profession, I told them I was on a budget. I just wanted a tub to shower conversion, all said and done the estimate came in at $11,000 then they took off their sign right now special all in all with a call to the office it came in at $8,900, high in my opinion but I am new in this process. I told them I needed some time to think about it and check into other options. A friend told me to look into Costco, I found out that Costco uses this company. I email them about using my Costco membership to see what my price would be. I was told it would be higher because they only quote premium products to Costco customers. I contacted customer service sent them my information their response was to have a representative from Colorado Living contact me. I used Costco Home Services before to install my new furnace for my home, the sales person came out gave me all my options from the lower end to the higher end, I made a great choice for my budget and could not be happier. I rely on Costco to vet out companies for me, prior to this I really thought that you guys were looking out for me. In the time of economic instability I think having all options presented to your customers would build loyalty, very disappointed. I will still be a Costco customer but I do not think I will be using the home services or recommending them to others.