Anonymous
We bought our house early in 2020. As a way to furnish a nice eating area, we purchased a six-seat dining table from Costco a few months later. Fast forward to October 2023, over three years later. My boss gifted us an eight-seat dining table and seeing how our family was growing, we saw this as a good upgrade. We decided since we were gifted a table that we would pay-it-forward and gift our table to someone who needed or wanted it. Through word-of-mouth, we found a taker. The table was taken from our house on Thanksgiving, November 23, for the new people to enjoy. On November 24, the table was subsequently returned to Costco for a refund, unbeknownst to us. We received a letter in the mail from Costco on November 30, notifying us of the return on OUR Costco membership card and as a result, our hard-earned rewards were deducted from our account. The individuals who made the return, ended up getting the refund, over $800, on a Costco merchandise card. I am trying to understand why, since we no longer owned the table, it was returned to our account, punishing us for a prior purchase that we didn’t even return or get any compensation from? My husband, the account holder, wasn’t even present for this transaction to his account. This would enable anyone who receives a gift over $100 to return it to Costco, get a merchandise card from this gift, and punish the gift-giver for something thoughtful. I am very upset and disappointed in Costco. This is wrong and makes me reevaluate where I buy any gifts for anyone, knowing that I could possibly pay for my generosity.
4 months ago
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Costco Wholesale Corporation has a 2.0 average rating from 301 reviews

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