The entire tone at Costco is stressful and rude. The employees set an impatient tone, and it works through the clientele as well. It has all the charm of a conscentration camp. One example, I came to the very long line to self checkout. I had the letter that gave me year end money back. The person controling the line roughly pointed at me and then disgustedly pointed to the checkout line. I had no idea what he was trying to commumicate, other than that he was annoyed with me. He finally spoke and told me the money back can only be handled at regular checkout. Why he could not do so in a civil manner, I have no idea. I am elderly. I know people don't like old people, but really... This was at the Wesley Chapel Costco. The guy handling my hearing aid cleaning was just as disagreeable. Not a good day for me or Costco.