David M.
Purchased 2 TV's 1 has a Issue. 13 months old. Was passed back and forth from LG Tech Support to Costco Tech Support. They sent 2 different Repair Techs to my house and both did the same repair. Replace a Board in the TV. Did not fix the problem. LG said I had to go to Costco. Costco said it was a LG problem. My 5 year Warranty from Costco means nothing. The Tech Rep with Costco told me she would call me on Monday. To let me know what would be the next steps, to get the problem resolved, if the Saturday Repair she scheduled did no fix the issue. Never called. Sent me a E-Mail Tuesday evening to let know that they had determined it was a Firmware problem and they didn't cover that. BUYER BE WARE. 5 Year warranty means nothing. Just a false advertisement Costco fools customer's into buying TV's. I waisted 2 months of my time sending E-Mails, Phone calls and 2 scheduled visits to my house for nothing. Will never purchase Electronics from Costco again.
1 month ago
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Costco Wholesale Corporation has a 2.0 average rating from 301 reviews

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