T Casias
Gilbert, AZ store… but it’s happening everywhere. I understand asking to see our membership card at the front door to enter a “members only” warehouse, but while waiting in line at self checkout to purchase two bags of trail mix - a whopping $24 purchase…. I was carded yet again. I had put my card away while we had eaten a bite at the food court, and had just switched phones so my membership wasn’t loaded onto the new phone. As I juggled the bags of trailmix, my water cup, and purse to fumble through my wallet for my membership card the Costco worker inched closer and closer to me staring as if to jump at the moment she could say “gotcha!”. Well, I did pull my card out finally and I did have some words for her. She went and tattled on me to the managers because two of them met me on the other side of self checkout. I discussed my displeasure about being ‘carded’ and they assured me they were asking everyone. I kindly told them that this particular employee had NOT asked a single customer in front of me or behind me for their membership cards. I had been targeted. The managers then let me know they are cracking down on this and gearing up because they are about to start checking memberships AS WE EXIT THE STORE! That’s right! Not only will they continue to check carts and receipts, but you will have to scan your membership card and YOUR PICTURE will show up in a monitor for everyone to see so that they can confirm it’s you! This is getting out of control Costco! We’ve been members for over 20 years and this is about as low as you can go. Don’t you make enough money as it is? We aren’t stealing product - we are buying your product! You are making more and more loyal customers rethink whether or not to renew when our memberships expire.
2 weeks ago
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