Have been a Costco member for 20+ years. I placed an online order for a washing machine on a Wednesday for delivery on Saturday. Got several emails and a text confirming delivery time. Delivery time arrives and expires and I hear nothing from Costco. Waiting for 2 hours beyond delivery time (almost 9PM) before giving up on them. The next morning I get an email saying delivery was rescheduled for that day (Sunday). I hear no more from them. On Monday I check the status online and it says delivery rescheduled due to customer request? Huh? I never requested this. By Wednesday, I had enough so I called customer service. Guy tells me that they tried to delivery but no one answered the door. I said, did they take pictures, did they call me, did they leave a note? Of course not because it never happened. They failed to delivery and are covering their butts. I told him to cancel and issue a full refund. Later that day I get an email saying the my order was cancelled and a note saying "Product lost". Wow. How do you lose a washing machine? My guess is that they destroyed it somehow or it was employee theft. Hard to believe this is Costco that I was dealing with.