I have never in my life written a review on a company for poor services. Yeah, I get bad food at places, someone is rude, something is broken, I wait an extra week. All of that can happen, and I deal with it, complain and usually get it resolved. Moving on to my issue. I made a 2 day delivery on Costco.com on Nov 30th on Friday. I of course expected it to arrive on Tuesday. Tuesday comes around. I received my shipment...missing about half the products. The boxes were smashed to bits. It looked like King Kong and the Hulk were playing kickball with it. Stuff inside was damaged, but the food was cans and boxes so it ended up okay...so I thought to myself, "The rest will arrive soon." Two days later. December 6th. Nothing. I contact Costco via Web Ticket and they said for some reason it was returned to sender and I didn't get the product. They told me they would reship it, but two business days. Guess what. I would have to wait the whole weekend again. (I did contact them on Friday as well, hoping...) So December 11th rules around. I got a package with 3 items, and still missing a ton of stuff. I contact....same thing, big promises. December 13th. Rude, won't even try to look up stuff so I had to do all the footwork for her. (In fact up to this date only 1 person was even really nice, the rest seemed rude and full of excuses). Though in the end this guy never did his job either. I think around the 14th or 17th I tried calling. I got transferred to the wrong department even though I told the lady that it wasn't. She didn't want to deal with it so she did it anyways. Guy there was helpful but no idea cause not his job. Call again, get lady, ask for manager, she won't do it. Finally she puts me on hold for 30 minutes. Tells me the manager won't talk to me. Then transfers me to the same exact department that they did before. Lady was super helpful, yet again, not her job. I tried contacting other people and no result. December 17th. I contact, get a manager on web ticket after unhelpful person. Demand a refund, demand the rest of what is owed to me. They said 3-5 business days. Which meant December 21st on a Friday at the latest. Nothing happened. The following Monday is Christmas Eve...I assume someone is working...forget about Christmas. Then the day after, and now today December 27th. No refund, nothing. Thinking about contacting the FTC. I disputed with credit card company today for the gift card I purchased for this online order. Only thing I can think of. I was lied to, scammed, and tricked into this service. I will be getting a refund on my membership too. I wasted over 10 hours of my time trying to resolve this between web tickets and phone calls. The nicest people to me were the two individuals I got transferred to that didn't even know what was happening. They were so kind. Terrible service, no help, no customer support, I was treated like a piece of meat and robbed. I will never go back here again. I will never recommend their 2 day shipping or anything about Costco to anyone. This has been my worst experience with a company in my life. Over half a dozen people and I was tossed aside and lied to.