Last night, I took my broken glasses to the optical counter at Costco to see if they could repair them. I really didn't want to use my credit card to get new glasses as my funds were on the lean side. Millie, the dear woman who assisted me, suggested I google to see if my frames were still available. Then she whipped out her phone and googled for me. She made it so easy, as she knew exactly what information she needed to find my frames. She found my frames online, wrote everything I needed down for me to order them. She told me when I receive my frames to bring them in and they would install my lenses in the new frames at no cost. (A side note: My glasses were purchased from another optical company.) I came home, ordered them as per her instructions. My new frames are being shipped, just like that! Great customer service from Costco!