Booked and paid in full over a year ago fir a cottage in Tain... found out Saturday a week before we go cottage no longer available..it had a flood. Agent didn't try to contact us to advise therefore we may have driven s great distance to no accomodation. Maddie did explain overworked departments due to other issues on mobile homes but it's quite scary they aren't able to cope. We've git a booking further north but had to pay another £297 to have a holiday. Very unhappy at service ..gesture of £500 was good but limited availability swallowed that up. Experience not good..could have been handled better. Felt sorry for staff 😡