“Impossible to contact this company by phone or email to cancel due to illness, or at least transfer the weeks holiday to friends. After many years going back to when it was English Country Cottages, we will not be booking again with this organisation..... it's just too painful when you have to make a change !”
“I stayed at Cove View, Malham from 5th to 9th February 2025.
The location was excellent. Just a few minutes from local amenities and an excellent view of Malham Cove from the bedroom.
The cottage was well equipped, warm and very good value for money.
I would definitely recommend.
Christine Cocks, Leigh, Manchestet”
“I am so disappointed with this company. It started out brilliantly- as it usually does, but with time cracks began to appear. I don't know if they are short-staffed or just don't care. There is no urgency with anything. The slightest changes seem to take weeks, and not their stated 3-5 days (which is already too long). They are not proactive, nor do they notice problems. When you do point things out, they ignore you, do not communicate and are quick to apologise- but never to actually work on the problem. Such a disappointing experience. I will not be using them or recommending them to anyone. Please do yourself a favour and look elsewhere for your holiday.”
“Just had to cancel my holiday due to health issues.
They change there t+c and goal posts every time you speak to someone, then say cause you have not taken out some kind of insurance your not getting nothing back.
Well here it goes I'm paid in full for a holiday in April and it's states" for a holiday for 9 or less 6 weeks before final payment = loss of deposit
That was from t+c April 2024
10/24 t+c says the same.
Now I get told wait for it.
When I booked it was 6 weeks but and offer was on meaning it went up to 10 weeks NO confirmation NO emails to say this so I lose 50% of my money.
It's ok cause I'm not finished with cottages.com aka awaze as I'm off to the ombudsman and trading standards plus my bank so let's see who will be laughing.
STAY CLEAR, RUN FOR THE HILLS AND PLZ EVERYONE DO NOT EVER USE THIS COMPANY.”
“This company are impossible to contact. The website sends you back and forwards between their old and new sites and issues are unable to be resolved.
Beware of cancelling less than 10 weeks in advance, although how that is possible when you booked only a month ago is beyond me.
I will never book with this company again.”
“I'm the owner of a cottage. I've been with the company for over 10 years. Anyway, long story short. The house was cared for by my mother who passed recently. The result was that we can't offer the cottage any further. This was at the beginning of January. Spoke and wanted to cancel my contract with them. I knew there was a charge of £500 and £75 admin fee for future booking. So, as we couldn't run the house anymore I was prepared to pay this. However, in discussions with this company I was informed that I still had to pay the company their fee for all the bookings which at this stage is near £5000 AND an offer of a payment plan. Now, I know they will have this all tied up with legal stuff and TBH given our family is grieving the loss of our money - I don't have energy or time to fight this. This is cautionary tale to potential/existing clients and customers with ethical conscience. Over 10 years and this is what you get. Sign a deal with them is like selling your soul to the devil. Beware people. It's a sad time for us saying goodbye to our mother and now the house she loved to look after - to have this is somewhat disheartening”
“En route to our holiday we had a call to say the house had burst pipes in the January freeze-up . Leah at cottages.com spent well over an hour phoning other possible venues in the area & succeeded in finding a perfect alternative. Well done, Leah.”
“Please stay away from this company and any company under the awaze vacation umbrella such as hoseasons. There are so many hidden costs and unfair terms and conditions. They charge £20 just for talking to them on the phone. Be aware of paying a low deposit and being stung with cancellation charges. I was mislead on numerous occasions about changing dates by advisors and they have little concern regarding customer service. Save yourself the hassle and book with somebody else.”
“So disappointing! We had so many issues with the property we booked for Christmas. This included mouldy food, dirty freezer drawers, dusty furniture, empty bottles all over decking and garden, and numerous other issues. Despite numerous complaints raised to Cottages.com, we received no apology for the upset caused. We were told we would receive some compensation, but despite chasing for an apology and acknowledgement of distress caused… nothing! The only good thing was that they reimbursed costs we incurred for items that should have been provided at the Dell, but were not.”
“Very disappointed with the service received following them cancelling my booking 24 hours before it was due to start. Would not book through them again.”
“Unprofessional behaviour, they have stolen my money. They tell you lies and when you complain they ask you to leave I booked for 14 nights at Horizons apartment Newquay. I have been told I will not get a refund. I was lied to about the lifts working and was out of order outside our apartment the roof was leaking. I also complained about no heating in the evening and also accused of sexual assault. This company are thieves please look at other comments. PS stated in the advert there’s a sauna which doesn’t exist. Please stay away from this company”
