Cottages.com insurance - a cautionary tale This review submitted as a quiet warning to anyone booking with cottages.com to read the fine print of the insurance this company offers very carefully and make sure it is appropriate for your own situation. We were unable to take our booked holiday back in April 2021 when our dog died suddenly a few days before the holiday start. I contacted cottages.com (many times, was ignored or stuck waiting on the phone for over 20 mins) to ask if the insurance we had taken out with them (£35) would provide us with a refund, especially if they were able to re-book that week - a strong likelihood given staycation demand in 2021. Put simply - I wanted to know if cottages.com had made money by rebooking that property which just felt immoral and wrong given it was caused by the death of my dog. Cottages.com finally replied to me declining the refund and refusing to confirm whether they had rebooked the property on that week of 16-23 April. My more recent emails to them have simply been ignored.