Anonymous
Lack of transparency on cancellation costs. FAQ on cancellation policy says a sliding scale - the link to Booking Conditions does not take you directly to cancellation sliding scale. Cancellation fees hidden in small print - could as easily put the sliding scale in the FAQs for transparency. No meaningful customer service when querying cancellation and fees.
2 years ago
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cottages.com has a 3.8 average rating from 327 reviews

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