Lack of transparency on cancellation costs.
FAQ on cancellation policy says a sliding scale - the link to Booking Conditions does not take you directly to cancellation sliding scale.
Cancellation fees hidden in small print - could as easily put the sliding scale in the FAQs for transparency.
No meaningful customer service when querying cancellation and fees.
2 years ago
cottages.com has a
3.8
average rating
from
328
reviews
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