We went to Seion, Nant Y Garth. Y Felinheli, Gwynedd, LL56 4QE. Huw the owner is so rude and obviously has little to no customer service skills. We booked a week. When we arrived the bedding was damp so at midnight we had to dry it again! The mattress is on its last legs. The sofa want taking to the tip you have to really struggle to get out of it. There is damp! Despite a photo of the damp it apparently does not exist. I contacted cottages.com to advise them at NO point did I ask for a refund. The owner came back with a disgusting reply stating I am asking for a cheap holiday and there is no damp!!! Huw, you clearly have little to no respect for your customers. I did not ask for a refund and would not ask for one. Your cottage is damp and this has been shown on our books which rippled and our clothes. We lasted three nights then decided to leave as we couldnt get a phone response nor a text response. Maybe it is time for you to sell up and leave the holiday industry OR go on a customer service course. If it isnt damp get it checked out by a profressional.