My husband and I booked a holiday cottage for a week in Scotland in April. Subsequently in December (two weeks ago) my daughter died unexpectedly and we took on the care of our granddaughter. Because we became guardians to a school age child we could no longer take the holiday during the period planned. Plus we had added another dog and cat to our family. I called Cottages.com to cancel on January 2 to cancel which gives them four months to relet. I expected to lose the £60 deposit. I was totally shocked when they informed me that I had to pay £186 to cancel. Everyone else I have dealt with in these past two weeks has been so kind and empathetic to our situation but Cottages.com - totally cold and without empathy. I was fair to them but they did not reciprocate.