We booked a Holiday in a Flat called The Castle in Ramsgate, From the 11th February 2024 for one week. This was for my Wife's 70th Birthday, we booked it through Booking.com, who booked it through Cottages.com . The asking price was £485 for the week, plus we paid £32 cancellation insurance through Booking.com . In total we paid the full amount of £517 . We were then informed by Booking.com that our holiday booking was Confirmed , so we were all set to go on our Ramsgate Holiday . About a week later Emma from Cottages.com contacted us, and told us that our holiday had been cancelled by the owner of the castle flat, as they said we'd not paid enough money and they wanted more like £600. My Wife and Myself were gutted and terribly dissapointed as this was for her 70th Birthday. Emma said it was the owner that cancelled our holiday, and she would sort it with Booking.com to return our money. We got a message from Booking.com and they returned the £485, but not the £32 insurance which was not used,as we had it cancelled by the owner, not us . ON my Wife's Birthday, 10th February 2024, i was contacted by Val at Ramsgate, who was originally going to give us access to The Castle Flat. I explained that we couldn't come, as the owner had CANCELLED our Holiday. She replied saying she know's the owner well, and has done for Years. And she said the owner would never do that, she would never cancel a customers holiday, even if she lost money over it. She contacted the owner , and the owner said she hadn't cancelled our holiday, and didn't know anything about this. So please be cautious when Booking The Castle Flat in Ramsgate, through Cottages.com, or Booking.com. Because like us you may be very upset, it cost us £32 insurance for nothing, and Completely RUINED MY WIFE'S 70th BIRTHDAY. Yours Truly Stuart Brooks of Nuneaton.