As a new owner of a holiday cottage, I wish I had found other reviews from other owners before signing up for a year’s contract with cottages.com. Yes, I should have paid more attention to the contract and found the (imo) unethical clauses that make a nonsense of cottages.com claim to make the process hassle-free. A guest paid a small deposit when booking, which I received, but she had to cancel close to the arrival date and, understandably, was required to pay full fees plus a not insubstantial administration fee, nearly £1,600 in total. Of that I get nothing. Nada. Zilch. They don’t even have the decency to split it 50:50. For a whole variety of other reasons, too many to go into here, I gave notice to quit as soon as the contract allowed but, three months later, still haven't received an acknowledgement. Be warned, future owners, this company seems to view cancellations as windfall profit and decent customer service towards owners as an optional extra. If I could give NIL stars, I would.