Booked a place in Whitby in Jan. Arrived to an apartment with no heating. No hot water. Awful smell of old Indian food.Tea/coffee facilities 7 month out of date. Complained on arrival to customer services and was told to open a window and call back if you have any further issues. Complained after holiday and told a refund was issued. Nearly two weeks later, no refund. Chased them and was told refund was done yesterday and have to wait another 7-10 days probably. Bit like..the refund is in the post 🤣🤣. Wouldn't touch them again. Take your money and don't care attitude. Part of hoseasons so no wonder terrible.