Cottages.com was a complete nightmare to deal with. We booked our dates and our account showed correct dates; however later we received confirmation with incorrect dates (off by 1 day). The only way to get a human to resolve issue was to pay 25 pounds. She fixed dates but suddenly our new rate was 100 pounds more. It was highway robbery. The date issue was their mistake not ours and it cost $125 pounds to rectify. If we had cancelled we would have lost even more so we reluctantly stuck with them. Felt like a bait and switch to purposely scam more money from an existing reservation. Do not use cottages.com. No customer service unless you pay a fee to converse with you. Is there a Better Business Bureau equivalent in the UK? If so, this company needs to be reported.